Brandon Gustin
Auburndale,FL
Summary
Diligent Customer Representative with solid background in enhancing guest experiences through personalized service. Proven track record in resolving client issues promptly and efficiently. Demonstrated strong communication and problem-solving skills in high-pressure environments. Experienced with providing high-quality customer service in fast-paced environment. Utilizes strong organizational and multitasking skills to ensure smooth operations and guest satisfaction. Track record of effective communication and problem-solving in dynamic settings.
Overview
7
7
years of professional experience
Work History
Member Service Concierge Representative
Alignment Health Plan
Remote
11.2024 - 07.2025
- Handled a daily call volume of 50+ incoming while placing outbound between calls to prevent wasted time.
- Managed inbound inquiries, providing timely information on benefits and services.
- Collaborated with healthcare providers to streamline referral processes and improve service delivery.
- Coordinated member services to enhance patient satisfaction and engagement.
- Enhanced customer satisfaction by providing personalized and efficient concierge services.
- Coordinated guest transportation arrangements, ensuring seamless travel experiences.
- Maintained detailed records of guest preferences, enabling tailored services for an exceptional experience each visit.
Customer Service
Anthology
Remote
08.2023 - 12.2023
- Temporary position
- Call volume of 50+ inbound calls per day, placing outbound calls between to minimize waste.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Supported students with diverse learning needs, facilitating individualized education plans.
- Resolved technical issues for customers via phone, email, and chat support.
- Guided customers through step-by-step solutions to enhance user experience.
- Streamlined account management processes for improved efficiency and customer service.
Fraud Analyst
GC Services
Remote
03.2022 - 11.2022
- Call volume of 50+ inbound calls per day, placing outbound calls between to minimize waste.
- Conducted thorough investigations of suspicious activities, ensuring compliance with regulations.
- Analyzed fraud cases using advanced data analytics tools to identify patterns and trends.
- Evaluated customer data to identify and prevent fraudulent activities.
- Ensured compliance with regulatory standards, maintaining accurate records and documentation.
Food and Beverage Steward
Disney World Resort
Orlando, FL
08.2018 - 12.2021
- Responsible for cleaning after 100's of park visitors per day.
- Trained new employees on proper cleaning techniques and safety protocols for equipment use.
- Provided feedback on dishwashing procedures, aiding management in process improvements and efficiency gains.
- Ensured compliance with health and safety regulations in dining areas.
- Operated commercial dishwashing equipment efficiently to ensure cleanliness and sanitation standards.
- Maintained organized workstations, enhancing workflow and minimizing downtime during peak hours.
- Collaborated with kitchen staff to streamline dish retrieval and storage processes.
Education
Bachelor of Science - Film Major
Full Sail University
Winter Park, FL05-2017
Skills
- Strong multitasking
- Exceptional communication
- Critical thinking
- Data entry
- Customer service
- Patient rights
- Proactive problem-solving
- Quality assurance
Timeline
Member Service Concierge Representative
Alignment Health Plan
11.2024 - 07.2025
Customer Service
Anthology
08.2023 - 12.2023
Fraud Analyst
GC Services
03.2022 - 11.2022
Food and Beverage Steward
Disney World Resort
08.2018 - 12.2021
Bachelor of Science - Film Major
Full Sail University