BRANDON HALTER
Summary
Motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Proven ability to excel in independent work environments, demonstrating a keen aptitude for quickly mastering new skills. Eager to take on new challenges and contribute to the success of dynamic teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Concierge & Social Media Coordinator
Mercedes-Benz Of Clearwater
11.2020 - Current
- Developed hands on customer focused vehicle delivery process designed to improve the customer experience
- Actively improving activation rates on the include mobile app: Currently increased by 16% (Mercedes-Me Connect & Mercedes Me Charge)
- Conduct research on the expanding EV charging networks to provide clients with precise guidance on the local charging network
- Attended community events to promote E-Mobility and renewable energy benefits
- Demonstrated expertise and experience in electric vehicles including in-depth knowledge of various competitors and their technologies
- Actively guiding a new concierge in orchestrating refined and relaxed product demonstrations, highlighting strong teamwork and leadership skills
- Work with leadership team to ensure brand standard and operational processes are met
- Mitigating customer complaints through product education and prioritizing the customer's unique needs
- Adapting communication methods meet the demands of all age demographics
- Host internal training clinics discussing selling points on the current and future product
- Prepare vehicles for delivery to provide a smooth and stress free experience
- Creatively promoting vehicle functions and new models via Facebook & Instagram to enhance sales volume
- Captured relevant content showing the customer why these products and features can improve their lifestyle
Automotive Detailer
Lokey Motor Company
01.2018 - 11.2020
- Vacuumed interiors of vehicles to remove dirt and debris
- Maintained car detailing equipment and supplies in optimal condition for daily demands
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards
- Washed, waxed, and buffed vehicle bodies for professional shine
Education
Bachelor of Arts - Communication
University of South Florida
Tampa, FL08.2020
Skills
- Problem-solving abilities
- Adaptability and flexibility
- Team collaboration
- Conflict resolution
- Quality control
- Decision-making capabilities
- Performance monitoring
- Inventory management
- Effective communication
- Customer focused mindset
- Team player
- Self starter
Accomplishments
2022 Generation AMPED Award Nominee- AMPLIFY Clearwater: This award was created to recognize a new generation of leaders who are providing innovative solutions to social and business challenges, and improving the quality of life in our community. This award symbolizes the aspiration to transcendent leadership to be pursued by each new generation and to build a better world by creating tangible and practical solutions to some of the most significant challenges faced by our communities.
Certification
Mercedes-Benz AMG Product Expert Training 2021- Birmingham, AL
Mercedes-Benz EQ Experience Training- Tuscaloosa, AL
Mercedes-Benz USA Product Workshop- Jacksonville, FL
Mercedes-Benz USA Product Concierge Workshop- Jacksonville, FL
Mercedes-Benz USA Sales Workshop- Jacksonville, FL
Mercedes-Benz USA Learning Link Base Certification- E-Learning
Timeline
Product Concierge & Social Media Coordinator
Mercedes-Benz Of Clearwater
11.2020 - Current
Automotive Detailer
Lokey Motor Company
01.2018 - 11.2020
Bachelor of Arts - Communication
University of South Florida
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