Brandon Hambleton
Knoxville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Provider Data Specialist
UnitedHealth Group
08.2021 - Current
- Provided exceptional customer service by promptly resolving provider inquiries and concerns related to their data.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring compliance in all aspects of provider data management.
- Collaborated with cross-functional teams to ensure consistency in provider information across multiple platforms.
- Managed a large volume of records efficiently while maintaining strict attention to detail in a fast-paced environment.
- Paid attention to detail while completing assignments.
Senior Provider Services Representative
United Healthcare Group
05.2018 - 08.2021
- Delivered prompt service to prioritize customer needs.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Science - Game Design
Full Sail University
Winter Park, FL11.2020
Skills
- Data Governance
- Data operations
- Structural Design
- Data Management
- Analytical Thinking
- Time Management
- Relationship Building
- Microsoft Excel
- Interpersonal Communication
- Calm Under Pressure
Timeline
Senior Provider Data Specialist
UnitedHealth Group
08.2021 - Current
Senior Provider Services Representative
United Healthcare Group
05.2018 - 08.2021
Associate of Science - Game Design
Full Sail University
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