Brandon Havens
Queens,NY
Summary
Motivated and friendly worker with Management. Flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide
excellent customer service.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
Work History
Security Professional
Allied Universal Security Services
08.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Handled over 50 customer calls per day, Increased sales by 10%".
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Performed security duties by making judgment decisions within proper policy and procedures.
- Conducted regular patrols of key areas to spot and control security
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Assistant Manager of Operations
Walgreens Boots Alliance
04.2007 - 05.2020
- Maintained positive customer relationships by responding to 50 to 150 customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Performed & provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coordinated with General Manager in different operational issues and promotional activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Arts And Sciences - Visual Communication
American InterContinental University
Atlanta, CA05.2006
Skills
- Financial Management
- Corporate Social Responsibility
- Managing Laborers
- Sales Strategies
- Law Enforcement Collaboration
- Protocol Optimization
- Critical Thinking
- Intruder Response and Removal
- CCTV Expertise
- Cooperative Attitude
- Microsoft SharePoint
- Building Patrols
Languages
English
Native or Bilingual
Timeline
Security Professional
Allied Universal Security Services
08.2020 - Current
Assistant Manager of Operations
Walgreens Boots Alliance
04.2007 - 05.2020
Associate of Arts And Sciences - Visual Communication
American InterContinental University
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