Brandon Hayes
La Grange,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Merchandise Lead
Target
Greenville, NC
03.2024 - Current
- Assisted in hiring, training, and mentoring new team members, creating a cohesive and efficient workforce.
- Assisted in budget preparation and expense tracking for the general merchandise department, contributing to overall financial stability of the store.
- Acted as a liaison between the general merchandise department and upper management, providing regular updates on progress towards established goals and objectives.
- Improved store layout by strategically organizing product displays for better visibility and accessibility.
- Developed seasonal merchandising plans aligned with current market trends to attract customers during peak shopping periods.
- Led a team of associates to maintain high standards of cleanliness, organization, and customer service throughout the store.
- Collaborated with other department leads to develop cross-merchandising strategies, increasing overall store revenue.
- Enhanced customer satisfaction by ensuring timely and accurate stocking of merchandise on sales floor.
- Ensured compliance with company policies and industry regulations related to safety protocols, labeling requirements, and sale restrictions.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss due to theft or damage.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and offering personalized product recommendations.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Developed strong rapport with customers and created positive impression of business.
SMB Account Manager
Spectrum
Charlotte, NC
04.2023 - 03.2024
- Leveraged industry knowledge and expertise to serve as a trusted advisor for clients, guiding them toward solutions that align with their business goals and objectives.
- Conducted comprehensive sales presentations and product demonstrations for prospective clients, effectively showcasing the value of our services in meeting their unique needs.
- Generated referrals from satisfied clients by consistently providing exceptional customer service and support throughout the relationship lifecycle.
- Increased client satisfaction by effectively managing the ongoing relationships and service delivery for small to medium-sized business accounts.
Flatbed Driver
DT FREIGHT LLC
Tuscaloosa, AL
12.2021 - 03.2023
- Delivered products in a timely and courteous manner
- Drove commercial routes
- Managed paperwork
- Consistently completed on-time deliveries
- Maintained ongoing communication.
General Merchandise Lead
Walmart
Greensboro, NC
11.2019 - 11.2021
- Responsible for running team
- Supervised 30 employees
- Managed customer relations and sales floor profitability
- Handled day-to-day operations
- Handled the daily counts
- Drove sales goals
- Generated sales reports
- Assured excellent customer experience at all times
- Recruited new hires by posting job openings
- Set schedules.
Asset Protection Associate
Giant Foods of Maryland
Fredericksburg, VA
02.2016 - 09.2019
- Maintain quality and safety standards in area of responsibility by ensuring associates are trained on logistics and company policies, standards and procedures; monitoring associate compliance to policies and procedures; distributing and maintaining procedures and supporting documentation.
Armed Security Officer
Corporate Security Internal
08.2010 - 10.2012
- Responds to unusual or emergency situations at client's site using the appropriate escalation of force level up to and including armed response by following established protocol
- Maintains proficiency in the use of all assigned protective equipment, restraint devices and weapons
- Controls access to client site or facility through the admittance process; precludes unauthorized access to facilities, and the conversion, theft or intentional destruction of physical assets.
Resident Hall Officer
North Carolina A&T State University
08.2008 - 04.2009
- The Resident Hall Officer maintains the safety and security of the students and campus, foster an optimal learning environment and act as a deterrent to unsafe or poor behavior by providing high visibility throughout the school; walking and surveying hallways, common areas, grounds and parking lots; intervening in verbal and physical encounters among the students; diffusing hostile situations; and enforcing safe school policies regarding weapons, tobacco, illegal substances, traffic rules, dress code, etc.
Education
Cybersecurity
Coursera
Online 06.2023
South Lenoir High School
05.2005
Skills
- Management and Leadership
- Incident Response Management
- Documentation
- Loss Prevention Strategies
- Teamwork
- Communication
- Video Surveillance Systems
- Event Security Management
- Analytical Thinking
Certification
- Play It Safe: Manage Security Risks
- Foundations Of Cybersecurity
Timeline
General Merchandise Lead
Target
03.2024 - Current
SMB Account Manager
Spectrum
04.2023 - 03.2024
Flatbed Driver
DT FREIGHT LLC
12.2021 - 03.2023
General Merchandise Lead
Walmart
11.2019 - 11.2021
Asset Protection Associate
Giant Foods of Maryland
02.2016 - 09.2019
Armed Security Officer
Corporate Security Internal
08.2010 - 10.2012
Resident Hall Officer
North Carolina A&T State University
08.2008 - 04.2009
Cybersecurity
Coursera
South Lenoir High School