Gabriela Govea
Kyle,TX
Summary
Dedicated General Merchandise Lead experienced in retail management and customer service. Achieved operational efficiency and enhanced customer satisfaction through effective team supervision and inventory management. Focused on developing staff potential and delivering positive customer experiences.
Overview
5
5
years of professional experience
Work History
General Merchandise Lead
Target
Austin, TX
06.2024 - Current
- Led team in maintaining merchandise presentation standards and store layout.
- Supervised team of associates in the daily operations of the store.
- Trained and mentored team members on operational procedures and customer service.
- Trained new employees on product knowledge, customer service standards, processes, and procedures.
- Engaged with customers to address inquiries and resolve issues effectively.
- Coordinated inventory management processes to ensure product availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collaborated with management to develop training materials for new hires.
- Ensured compliance with safety regulations and company policies.
- Utilized scheduling software to optimize resource allocation and availability.
- Collaborated with team leads to prioritize tasks and deadlines effectively.
- Developed and maintained detailed calendars for executive leadership.
- Coordinated scheduling for multiple teams across various projects and departments.
General Merchandise Manager
HEB Grocery Store
Kyle, TX
03.2022 - 05.2024
- Monitored store performance metrics such as profit margins, sales volume.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Maintained inventory control systems to ensure accurate stock levels.
- Monitored store performance metrics to identify trends and inform strategy.
- Conducted market research to identify potential suppliers and products.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Created promotional displays for store windows and shelves.
- Organized special events such as sales promotions, clearance sales.
- Analyzed customer buying patterns to optimize inventory and enhance purchasing strategy.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Replenished product supplies by coordinating with vendors.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Placed prices and descriptive signage to enhance displays and promote items.
- Used historical and current business data to determine key buying trends and items.
- Organized projects systematically to ensure timely completion and clarity.
Education
Some College (No Degree) - Criminal Justice
Texas State University
San Marcos, TXSkills
- Inventory Management
- Inventory Control
- Order Fulfillment
- Sales Strategy
- Merchandising Techniques
- Merchandising
- Merchandising execution
- Merchandising expertise
- Workflow Coordination
- Process optimization
- Team training
- Staff Training
- Time Management
- Team Leadership
- Multitasking
- Team building
- Effective communication
- Customer Service
- Adaptability
- Strategic Thinking
- Strategic Planning
- Retail display setup
- Stockroom Organization
- Stock replenishment
- Service Improvements
- Microsoft Word proficiency
Timeline
General Merchandise Lead
Target
06.2024 - Current
General Merchandise Manager
HEB Grocery Store
03.2022 - 05.2024
Some College (No Degree) - Criminal Justice
Texas State University