Brandon Heid
Champaign,IL
Summary
Compassionate and detail-oriented Phlebotomist with 6 months of experience in a blood donation center, performing venipuncture and donor collections in a high-volume setting. Skilled in working with a diverse donor population ranging from ages 16 to 85, ensuring comfort, safety, and positive donor experiences. Proficient in specimen handling, labeling, and strict adherence to infection control and regulatory standards. Recognized for strong communication skills, efficiency, and the ability to remain calm and professional in fast-paced environments. Eager to bring strong technical skills and patient-focused care to support the high standards of Carle Health.
Overview
2027
2027
years of professional experience
Work History
Phlebotomist
Impact Life
Urbana, Illinois
09.2025 - Current
- Collected blood samples from donors following safety protocols and procedures.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Monitored patients for adverse reactions and delivered immediate care to enhance donor safety and comfort.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Ensured accuracy of donor records and sample collection details to support compliance and traceability.
- Set up equipment and organized workstations for blood donation events to facilitate smooth operations.
- Adhered to HIPAA guidelines regarding patient privacy.
Guest Service Agent
Drury Inn & Suites
Champaign, IL
2024 - 2025
- Provided exceptional guest service, accurately managed high-volume client data, and maintained records in a fast paced environment.
- Managed guest inquiries and resolved issues promptly and efficiently.
- Coordinated room assignments based on guest preferences and special requests.
- Processed payments and handled billing inquiries with accuracy and care.
- Communicated with maintenance staff to address facility concerns reported by guests.
- Supported team members during peak hours to ensure smooth operations and service delivery.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
Fiber Optic Technician
I3 Broadband
Champaign, IL
2023 - 2024
- Assisted in troubleshooting network issues for optimal performance.
- Collaborated with team members to ensure timely project completion.
- Performed tests on fiber connections to verify signal quality.
- Provided professional service, explaining technical processes clearly to customers, ensuring satisfaction and comfort.
- Maintained documentation of all network changes and repairs.
- Followed strict safety procedures and technical specifications to ensure 100% accuracy in installation of residential and commercial properties, requiring high attention to detail.
Specialist
Verizon
Champaign, IL
2022 - 2023
- Provided customer-focused care to ensure a positive experience.
- Handled sensitive customer data with high attention to detail.
- Provided technical support for customers in resolving complex issues.
- Maintained accurate records of customer interactions and feedback.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Infantryman
Marine Corps
, CA
2018 - 2020
- Ensured compliance with safety regulations and standard operating procedures.
- Executed high-stress, safety-sensitive procedures, ensuring adherence to strict protocols for team members.
- Performed rigorous daily inspections and maintenance on equipment, maintaining high-standard accountability.
- Participated in tactical planning sessions to determine mission objectives.
- Utilized night vision devices to monitor activity at night.
- Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
- Monitored communications systems for orders, instructions and alerts.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Trained how to give first aid treatment to injured troops.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Education
Mahomet-Seymour High School
Mahomet01-2018
Skills
- Patient verification
- Safety protocols
- Record management
- Specimen packaging
- Equipment setup
- Time management
- Patient care
- Order of draw
- Hemoglobin testing
- Positive Patient interaction
- Team collaboration
- Crisis response
- Donor screening
- Venipuncture expertise
- Quality assurance
- Patient preparation
- Proper labeling
- Patient assessment
- Sample storage
- Communication
- Geriatric phlebotomy
- Sanitation and sterilization
- HIPAA compliance
- Personal protective equipment usage
Timeline
Phlebotomist
Impact Life
09.2025 - Current
Guest Service Agent
Drury Inn & Suites
2024 - 2025
Fiber Optic Technician
I3 Broadband
2023 - 2024
Specialist
Verizon
2022 - 2023
Infantryman
Marine Corps
2018 - 2020
Mahomet-Seymour High School