Brandon Henjum

• Resolved workstation, laptop, printer, and peripheral problems for dental clinic users.
• Set up hardware, software, and user accounts for new clinic staff.
• Handled service tickets and fixed routine technical issues with minimal downtime.
• Supported remote and onsite users with connectivity, application, and access problems.
• Assisted with equipment rollout, device imaging, and replacement of aging endpoints.
• Worked with vendors and internal teams to restore service for critical technology issues.
• Improved operations by building and maintaining inventory tracking systems for IT equipment.
• Supported remote users by troubleshooting VPN connectivity issues for offsite access.
• Helped plan and execute major technology projects, improving efficiency and productivity.
• Maintained strong vendor relationships to support timely delivery of products and services at competitive prices.
• Installed new workstations, servers, routers, switches, firewalls, printers, and scanners during technology refreshes.
• Installed and configured operating systems and applications.
• Trained team members on troubleshooting techniques and proper use of diagnostic equipment.
• Improved team efficiency by organizing task assignments and supporting faster issue resolution.
• Recognized as top performer among peers for strong productivity and commitment to excellence.

• Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
• Oversaw installation of software programs and hardware systems to meet requirements completing over 800 devices.
• Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns and desires to provide enhanced worker morale.
• Used ticketing systems to manage and process support actions and requests.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Installed system updates to address vulnerabilities and reduce security issues.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Led technical consulting engagements, translating client requirements into actionable implementation plans.
• Partnered with project teams to align solutions with business goals, security needs, and operational requirements.
• Built a reputation for excellence as a trusted technical advisor by consistently exceeding client expectations regarding performance outcomes on key projects.

• Provided exceptional care to groups of up to 90 children between ages kindergarten and 5th grade.
• Balanced schedules to provide optimal rest, play and educational periods.
• Improved group and individual behavior with positive management strategies.
• Enforced rules to teach manners and maintain safe environment.
• Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
• Discussed new developments, misbehavior and concerns with parents or guardians.
• Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
• Kept children safe and secure at all times.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

• Answered questions and assisted customers with item selection and location.
• Set up displays and signage to attract customers and boost sales.
• Reconciled inventory and customer orders regularly to monitor product availability.
• Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
• Stayed current on product specs and prices and accurately updated display product literature.
• Communicated with store employees to maintain conditions and appearance of retail area.
• Displayed and promote Samsung Sale products at industry events to drive brand awareness and increase sales.
• Met weekly sales goals by offering excellent customer service.
• Created and implemented training content to better educate employees on product.
• Quoted prices, discussed benefits and redirected questions to overcome objections.
• Consulted with territory, regional and strategic managers to plan account approaches.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Completed 120 continuing education credits through the University Of Minnesota in Cybersecurity.