Nguyen Truong
Albuquerque
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
IT Field Support Technician
Polish Nail Spa
Bowie
01.2021 - 12.2021
- Diagnosed hardware related faults and replaced defective components.
- Provided technical support to users with diverse range of IT issues.
- Welcomed customers, offering assistance to help find store items.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of transactions using the point-of-sale system.
Automation Engineer
Samsung Electronics
Ho Chi Minh
05.2015 - 09.2017
- Design and program PLC (Programmable Logic Controllers) for automation.
- Work with SCADA systems for industrial process monitoring.
- Communicated automation test results to team members and highlighted potential risks.
- Diagnosed, fixed and optimized electrical control systems.
- Generated detailed reports on defects found during the automation process.
- Enhanced existing designs with addition of advanced mechatronics elements.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Maintain and troubleshoot automated production lines.
Education
Bachelor of Science - Computer Science
University of New Mexico
Albuquerque, NM05-2025
Bachelor of Science - Mechatronics
University of Technology And Education
Ho Chi Minh 05-2015
Skills
- PLC programming
- SCADA systems
- Automation troubleshooting
- Electrical control systems
- Technical support
- Team collaboration
- Problem solving
- Software development
Languages
English
Professional
v
Native/ Bilingual
Timeline
IT Field Support Technician
Polish Nail Spa
01.2021 - 12.2021
Automation Engineer
Samsung Electronics
05.2015 - 09.2017
Bachelor of Science - Computer Science
University of New Mexico
Bachelor of Science - Mechatronics
University of Technology And Education
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