Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Brandon Henks

Summary

Skilled at work organization, schedule management and administration of team operations. Experienced in supervisory/management activities and specializing in making continuous improvements to increase team effectiveness and streamline activities.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

Southwest Airlines
03.2022 - Current
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively for 200 contract employees.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
  • Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
  • Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
  • Maintained documentation, completed shift paperwork and submitted information for team payroll.

Section Leader

Army
12.2009 - 12.2022
  • Planned and briefed personnel on several high-priority assignments as Section Leader over 18 Soldiers
  • Developed and led training specialized programs
  • Trained higher-ranking personnel on safety and operating procedures on all mortar systems
  • Streamlined efforts to process personnel actions
  • Oversaw test security, control, and storage procedures
  • Inventory accountable test material including receipt, transfer, and destruction
  • Made recommendations to the Test Control Officer (TCO) regarding policies, procedures, and potential security threats
  • Resolved test scoring automation issues
  • Ensured standard and secure score transmittal procedures are in place for locations where automated testing or scoring equipment is used
  • Ensured scores from tests given by USMEPCOM are properly transmitted into the accession reporting system
  • Researched soldiers for promotions, discharge, etc.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Federal Protective Officer (ARMED)

VendTech-SGI
12.2020 - 12.2021
  • Assisted in the development and implementation of training programs for new Protective Security Officers.
  • Participated in investigations of incidents, providing detailed reports for review by supervisors and other relevant parties.
  • Ensured compliance with federal regulations by maintaining accurate records and documentation related to security operations.
  • Conducted comprehensive access control procedures, ensuring only authorized personnel entered secured areas.
  • Respond to medical and criminal situations.
  • Enhanced security measures by conducting thorough and efficient facility inspections.
  • Reduced incidents of unauthorized access through vigilant monitoring of surveillance systems.

Squad Leader- OEF Spartan Shield (ARMED)

United States Army
01.2017 - 11.2017
  • Oversaw day-to-day operations
  • Designed/managed shift scheduling
  • Section Leader for Company-size mortar section (20 personnel)
  • Organized/facilitated meal delivery to operating base
  • Improved methods to manage and assume financial responsibility for mission essential equipment
  • Used best practices regarding protection strategies to visiting personnel
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.

Armed Security Contractor

Constellis- Triple Canopy
01.2016 - 11.2016
  • Enhanced team efficiency by conducting regular security training and implementing standard operating procedures.
  • Reduced response time for potential threats by maintaining constant communication with fellow security personnel.
  • Provided a secure environment for clients and staff by performing regular perimeter checks and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict identification verification processes and entry protocols.
  • Conducted thorough searches of vehicles, bags, and persons entering the premises to ensure no contraband or prohibited items were present.

Education

Bachelor of Science - Aviation Management

University of Central Missouri
Warrensburg, MO
05.2020

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
08.2026

Skills

  • Task Delegation
  • Schedule Coordination
  • Personnel Supervision
  • Operational Efficiency
  • Organizational Skills
  • Data Analysis
  • Conflict Resolution
  • FAA Regulations Knowledge

Accomplishments

    4 Army Achievement Medals for Leadership

    1 Joint Service Medal

References

References available upon request.

Timeline

Operations Supervisor

Southwest Airlines
03.2022 - Current

Federal Protective Officer (ARMED)

VendTech-SGI
12.2020 - 12.2021

Squad Leader- OEF Spartan Shield (ARMED)

United States Army
01.2017 - 11.2017

Armed Security Contractor

Constellis- Triple Canopy
01.2016 - 11.2016

Section Leader

Army
12.2009 - 12.2022

Bachelor of Science - Aviation Management

University of Central Missouri

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

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Brandon Henks