Brandon Henks
Summary
Skilled at work organization, schedule management and administration of team operations. Experienced in supervisory/management activities and specializing in making continuous improvements to increase team effectiveness and streamline activities.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Southwest Airlines
Kansas City, MO
03.2022 - Current
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively for 200 contract employees.
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
Section Leader
Army
Kansas City, MO
12.2009 - 12.2022
- Planned and briefed personnel on several high-priority assignments as Section Leader over 18 Soldiers
- Developed and led training specialized programs
- Trained higher-ranking personnel on safety and operating procedures on all mortar systems
- Streamlined efforts to process personnel actions
- Oversaw test security, control, and storage procedures
- Inventory accountable test material including receipt, transfer, and destruction
- Made recommendations to the Test Control Officer (TCO) regarding policies, procedures, and potential security threats
- Resolved test scoring automation issues
- Ensured standard and secure score transmittal procedures are in place for locations where automated testing or scoring equipment is used
- Ensured scores from tests given by USMEPCOM are properly transmitted into the accession reporting system
- Researched soldiers for promotions, discharge, etc.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Federal Protective Officer (ARMED)
VendTech-SGI
Kansas City, MO
12.2020 - 12.2021
- Assisted in the development and implementation of training programs for new Protective Security Officers.
- Participated in investigations of incidents, providing detailed reports for review by supervisors and other relevant parties.
- Ensured compliance with federal regulations by maintaining accurate records and documentation related to security operations.
- Conducted comprehensive access control procedures, ensuring only authorized personnel entered secured areas.
- Respond to medical and criminal situations.
- Enhanced security measures by conducting thorough and efficient facility inspections.
- Reduced incidents of unauthorized access through vigilant monitoring of surveillance systems.
Squad Leader- OEF Spartan Shield (ARMED)
United States Army
Qatar
01.2017 - 11.2017
- Oversaw day-to-day operations
- Designed/managed shift scheduling
- Section Leader for Company-size mortar section (20 personnel)
- Organized/facilitated meal delivery to operating base
- Improved methods to manage and assume financial responsibility for mission essential equipment
- Used best practices regarding protection strategies to visiting personnel
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
Armed Security Contractor
Constellis- Triple Canopy
Israel
01.2016 - 11.2016
- Enhanced team efficiency by conducting regular security training and implementing standard operating procedures.
- Reduced response time for potential threats by maintaining constant communication with fellow security personnel.
- Provided a secure environment for clients and staff by performing regular perimeter checks and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict identification verification processes and entry protocols.
- Conducted thorough searches of vehicles, bags, and persons entering the premises to ensure no contraband or prohibited items were present.
Education
Bachelor of Science - Aviation Management
University of Central Missouri
Warrensburg, MO05.2020
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT08.2026
Skills
- Task Delegation
- Schedule Coordination
- Personnel Supervision
- Operational Efficiency
- Organizational Skills
- Data Analysis
- Conflict Resolution
- FAA Regulations Knowledge
Accomplishments
4 Army Achievement Medals for Leadership
1 Joint Service Medal
References
References available upon request.
Timeline
Operations Supervisor
Southwest Airlines
03.2022 - Current
Federal Protective Officer (ARMED)
VendTech-SGI
12.2020 - 12.2021
Squad Leader- OEF Spartan Shield (ARMED)
United States Army
01.2017 - 11.2017
Armed Security Contractor
Constellis- Triple Canopy
01.2016 - 11.2016
Section Leader
Army
12.2009 - 12.2022
Bachelor of Science - Aviation Management
University of Central Missouri
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University