Brandon Hess
Wichita Falls,TX
Summary
Dynamic BESS Technician at Clarity Power Solutions with a proven track record in troubleshooting and repair. Recognized for enhancing customer satisfaction through exceptional service and attention to detail. Skilled in equipment maintenance and effective communication, consistently ensuring safety and efficiency in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Global Power Solutions
Austin, TX
06.2024 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Spearheaded process improvement initiatives to reduce service costs.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Troubleshoot software and hardware problems in logic controllers installed in Bess Units.
- Operate Scada to scan for potential problems with units on site.
BESS Technician
Clarity Power Solutions
07.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Perform hot/cold commissioning on Bess units and power inverters.
- Use computer to diagnose software problems with the internal workings of software.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Delivery Driver
FedEx:Ground
Wichita Falls
05.2018 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Flight Line Technician
Signature Flight Support
Wichita Falls
03.2017 - 05.2018
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Documented all operations and managed communication with team members.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Maintain maintenance logs for various customers aircraft’s.
- Complete a full load master course for cargo flights.
Motor Transport Operator
Army
Fort Sill, OK
09.2013 - 03.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Perform hot/cold commissioning on Bess units and power inverters.
- Use computer to diagnose software problems with the internal workings of software.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
No Degree - Music Education
Columbia College
Columbia, MOGED -
Jefferson High School
Lafayette, IN05.2012
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Equipment maintenance
Certification
CPR
NFPA-70-E
OSHA 30
Languages
German
Limited Working
Timeline
Field Service Supervisor
Global Power Solutions
06.2024 - Current
BESS Technician
Clarity Power Solutions
07.2023 - Current
Delivery Driver
FedEx:Ground
05.2018 - 07.2023
Flight Line Technician
Signature Flight Support
03.2017 - 05.2018
Motor Transport Operator
Army
09.2013 - 03.2017
No Degree - Music Education
Columbia College
GED -
Jefferson High School