Tamara L. Douglass
Attica
Summary
Highly professional field service expert bringing valuable experience in overseeing service operations and optimizing team performance. Committed to fostering a collaborative environment and consistently meeting client expectations. Recognized for adaptable problem-solving abilities and strong leadership acumen.
Overview
32
32
years of professional experience
Work History
Field Service Supervisor
Sharp Business Systems
Indianapolis, IN
01.2011 - Current
- Supervised field service teams, ensuring high-quality service delivery and operational efficiency.
- Developed and implemented training programs to enhance team skills and performance.
- Coordinated equipment maintenance schedules to minimize downtime and improve reliability.
- Analyzed service reports to identify trends, driving improvements in processes and customer satisfaction.
- Collaborated with cross-functional teams to resolve complex technical issues promptly.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
Team Lead
Van Ausdall and Farrar
Indianapolis, IN
07.2003 - 01.2011
- Supervise 10 technicians and provide technical and professional development
- Monitor call loads and direct resources to meet expected response times
- Review territories and parts usage to ensure productivity goals are being met
- Deliver professional service and support to drive client satisfaction
- Trained and mentored staff to ensure adherence to quality standards and operational efficiency.
- Monitored performance metrics to assess team productivity and drive continuous improvement initiatives.
NIR Technician
AgReliant Genetics
07.1994 - 07.2003
- Perform tasks for planting, pollinating and harvesting for corn research purposes
- Organized data and distributed to specialists
- Organized winter nurseries to send to other locations for planting
- Managed a crew of 6-8 people during the summer to meet research pollination goals
Education
MBA - Business Administration And Management
University of Arizona Global Campus
Arizona03-2025
BSCJ -
American Intercontinental University
01.2014
AASEET - undefined
ITT Technical Institute
01.2002
Skills
- Staff management
- Client relationships
- Team direction
- Workforce management
- Performance monitoring
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Dependable and consistent
Timeline
Field Service Supervisor
Sharp Business Systems
01.2011 - Current
Team Lead
Van Ausdall and Farrar
07.2003 - 01.2011
NIR Technician
AgReliant Genetics
07.1994 - 07.2003
AASEET - undefined
ITT Technical Institute
MBA - Business Administration And Management
University of Arizona Global Campus
BSCJ -
American Intercontinental University