Joe Barraza
Midland,TX
Summary
Results-driven Field Service Supervisor with expertise in safety compliance, team leadership, and service efficiency. Committed to enhancing operational performance and building strong client relationships.
Experienced with managing field service operations and leading diverse teams to success. Utilizes strong problem-solving skills and effective communication to ensure high-quality service delivery. Track record of fostering teamwork and adapting to dynamic operational needs.
Overview
18
18
years of professional experience
Work History
Field Service Supervisor
Cummins Sales and Service
Odessa, TX
04.2023 - Current
- Supervised field service technicians to ensure compliance with safety and quality standards.
- Coordinated scheduling and dispatch of service personnel for timely customer support.
- Implemented process improvements to enhance service efficiency and reduce downtime.
- Trained new technicians on equipment operation, safety protocols, and troubleshooting techniques.
- Monitored performance metrics to identify areas for operational improvement and staff development.
- Managed inventory levels of parts and tools, ensuring availability for service tasks.
- Developed client relationships through effective communication and follow-up on service issues.
- Conducted regular site inspections to maintain high service quality and adherence to company policies.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
Field Supervisor
Stewart & Stevenson
Odessa, TX
10.2007 - 04.2023
- Supervised field operations, ensuring adherence to safety regulations and operational standards.
- Coordinated logistics and scheduling for on-site projects, optimizing resource allocation.
- Mentored junior staff in technical skills and best practices, enhancing team performance.
- Conducted regular inspections of equipment and work sites to maintain compliance with industry standards.
- Managed service delivery processes, focusing on quality assurance and timely resolution of customer inquiries.
- Managed cross-functional teams and ensured alignment with business objectives in the role of Acting General Manager.
- Acting Service manager
- Acting General Manager
- Diesel technician
- Allison Technician
- Fork lift (Hyster certified) (Taylor certified)
- Conducted maintenance and troubleshooting on diesel engines to enhance operational efficiency.
Education
High School Diploma -
Lamesa High
Lamesa, TXSkills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Work order management
- Staff management
- Client relationships
- Payroll management
- Preparing work orders
- Employee scheduling
- Team direction
- Workforce management
- Technical support
- Creating estimates
- Customer billing management
- Service operations management
- Field operations
- Work order preparation
Timeline
Field Service Supervisor
Cummins Sales and Service
04.2023 - Current
Field Supervisor
Stewart & Stevenson
10.2007 - 04.2023
High School Diploma -
Lamesa High