Joy Addison
Twin Lake,MI
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
22
22
years of professional experience
Work History
Customer Service Call Center Supervisor
Nestle/Gerber
Fremont, MI
02.2003 - 02.2025
- Supervised daily operations of customer service team at Nestlé/Gerber.
- Assisted customers with inquiries and product information via phone and email.
- Resolved escalated customer complaints efficiently, utilizing strong communication skills.
- Built robust customer relationships to promote repeat business.
- Maintained composure in stressful situations, effectively diffusing tense interactions.
Education
High School Diploma -
Fremont Public Schools
Fremont, MI05-1978
Skills
- Customer service
- Time management
- Adaptability
- Self-motivation
- Communication skills
- Reliability
Timeline
Customer Service Call Center Supervisor
Nestle/Gerber
02.2003 - 02.2025
High School Diploma -
Fremont Public Schools