Brandon Hicks
Pikeville,KY
Summary
Dedicated Certified Phlebotomist Technician with expertise in patient preparation, technical troubleshooting, and effective communication. Committed to enhancing patient experiences while ensuring compliance with protocols and collaborating seamlessly within healthcare teams.
Overview
12
12
years of professional experience
Work History
Certified Phlebotomist Technician
Pikeville Medical Center
Pikeville, KY
06.2025 - Current
- Collected blood specimens using venipuncture and capillary methods ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen handling procedures in compliance with protocols.
- Collaborated with healthcare professionals to coordinate timely specimen processing and reporting results.
- Participated in ongoing education programs to enhance skills and stay updated on industry standards.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Utilized EMR (Epic) to process and order laboratory requisites, patient contact, and interaction with both providers and laboratory staff.
Certified Phlebotomy Technician
Baptist Health Lexington
Lexington, KY
01.2023 - 06.2025
- Educated patients on procedures, addressing concerns to foster a supportive environment during blood draws.
- Precepted new hires on procedures, various collection techniques, HIPAA protocol while educating navigation EMR functions as they pertain to an inpatient setting.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Assigned to respond to all Code Blue, Code Stroke, Rapid Response and Maternal Hemorrhage alerts.
- Conducted POC assessments via iStat instrument and conveyed results to providers.
Website Designer | Graphic Designer
723 Vapor
Lexington, KY
06.2018 - 01.2023
- Designed user-friendly website layouts to enhance customer engagement and drive sales conversions.
- Streamlined workflows by integrating modern design software, increasing project efficiency.
- Analyzed website performance metrics to inform strategic improvements and increase traffic.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
- Led design projects from concept to completion, ensuring alignment with company branding and objectives.
- Built website with customer ease in mind, created graphic design assets and photographed product photography; increasing customer appeal while cultivating streamlined customer access.
General Manager
723 Vapor
Lexington, KY
06.2018 - 01.2023
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Fostered a positive team environment, promoting collaboration and high morale among employees.
- Managed supplier relationships, negotiating contracts to secure favorable terms and quality products.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Kickin' Ash, LLC
Prestonsburg, KY
03.2015 - 06.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Product Photographer
Kickin' Ash, LLC
Prestonsburg, KY
03.2015 - 06.2018
- Captured high-quality product images to enhance online marketing presence.
- Utilized advanced lighting techniques to improve product visibility and appeal.
- Edited and retouched images using Adobe Photoshop for optimal presentation.
- Developed creative concepts for product displays to attract target audience attention.
- Maintained organized digital asset library for easy access and retrieval of images.
- Created visually dynamic images using advanced composition techniques that effectively showcased products in their best light, generating increased customer interest.
- Improved online presence for clients by providing high-resolution images suitable for various digital platforms, including e-commerce websites and social media channels.
Education
Bachelor of Fine Arts - Studio Arts
University of Kentucky
Lexington, KYCertificate of Technical Studies - Phlebotomy Technician
Kentucky School of Phlebotomy
Louisville11-2023
High School Diploma -
Prestonsburg Highschool
Prestonsburg06-2014
Skills
- Patient care
- Medical records handling
- Specimen processing
- Data entry
- Recording data
- Specimen processing
- Records auditing
- Staff management
- Records management
- Patient care
- Interdisciplinary collaboration
Timeline
Certified Phlebotomist Technician
Pikeville Medical Center
06.2025 - Current
Certified Phlebotomy Technician
Baptist Health Lexington
01.2023 - 06.2025
Website Designer | Graphic Designer
723 Vapor
06.2018 - 01.2023
General Manager
723 Vapor
06.2018 - 01.2023
General Manager
Kickin' Ash, LLC
03.2015 - 06.2018
Product Photographer
Kickin' Ash, LLC
03.2015 - 06.2018
Bachelor of Fine Arts - Studio Arts
University of Kentucky
Certificate of Technical Studies - Phlebotomy Technician
Kentucky School of Phlebotomy
High School Diploma -
Prestonsburg Highschool