Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ni'Keria Brown

Hephzibah

Summary

Experienced professional in phlebotomy with expertise in venipuncture and patient interaction. Skilled at adapting to evolving requirements for accuracy and reliability in dynamic settings. Emphasis on fostering teamwork, upholding quality standards, and achieving measurable outcomes. Proficient in managing biohazard substances and maintaining sterile environments to enhance patient care and laboratory precision. Motivated and dependable with years of experience in various fast-paced environments, demonstrating success in compliance, leadership, and operations with a strong focus on team collaboration and customer outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Phlebotomist Technician

FiveStar Healthcare
07.2023 - Current
  • Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
  • Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
  • Increased patient comfort during blood draws by utilizing effective communication skills.
  • Conducted venipuncture and other CT procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Verified patients' identification for proper collection
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Amazon Fulfillment Associate

Amazon Warehouse
11.2024 - 02.2025
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Labeled crates and containers with accurate information and codes to minimize shipping errors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Server

Kitchen King LLC
07.2023 - 10.2024
  • Greeting customer and serving great tasting food

Technical Support Representative

Kelly Services - Kelly Connect
12.2021 - 02.2022
  • Deliver tremendous customer service

Customer Service

Convergent
07.2019 - 01.2021
  • Delivered exceptional customer service and customer care

Customer Service

Sitel
10.2018 - 05.2019
  • Delivered exceptional customer service

Cashier/Customer Service

Walmart
03.2017 - 11.2018
  • Deliver Excellent Customer Service
  • Assist customers with purchases and bag merchandise
  • Welcome new and old shoppers

Education

Diploma -

Burke County High School
Waynesboro, GA
05.2016

Associate of Applied Science - Health Information Technology

Miller-Motte College
Augusta, GA
05-2026

Skills

  • Call Center
  • Customer Service
  • Customer Care
  • Typing
  • Communication Skills
  • English
  • Technical Support
  • IOS
  • Troubleshooting
  • Microsoft Office
  • Microsoft Excel
  • Mobile Devices
  • Mac OS
  • Software Troubleshooting
  • Microsoft Windows
  • Medical terminology (2 years)
  • Document review (2 years)
  • Documentation review (2 years)
  • Communication skills
  • Writing skills
  • Technical support
  • Customer service
  • Software troubleshooting
  • Microsoft Word
  • Administrative experience
  • Microsoft Outlook
  • Order of draw
  • Venipuncture technique
  • Blood culture collection
  • Specimen labeling
  • Capillary puncture
  • Patient preparation
  • Equipment sterilization
  • Proper tourniquet application
  • Needle selection
  • Patient identification
  • Venipuncture
  • Patient care
  • HIPAA compliance
  • Patient confidentiality
  • Medical terminology
  • Communication
  • Venipuncture and capillary puncture
  • Butterfly venipuncture
  • Certified in CPR/AED
  • Phlebotomy technician (PT)

Additional Information

  • Skills
  • Business and Communication
  • Medical Terminology

Certification

  • Basic Life Support- BLS - Certification ID #5951B8E8
  • CPR/ AED/ First- Aid Certification ID# BD59AF7
  • Certified National Association of Phlebotomy Technician Professionals - Certification #NAPTP18586296045 -

Timeline

Amazon Fulfillment Associate

Amazon Warehouse
11.2024 - 02.2025

Certified Phlebotomist Technician

FiveStar Healthcare
07.2023 - Current

Server

Kitchen King LLC
07.2023 - 10.2024

Technical Support Representative

Kelly Services - Kelly Connect
12.2021 - 02.2022

Customer Service

Convergent
07.2019 - 01.2021

Customer Service

Sitel
10.2018 - 05.2019

Cashier/Customer Service

Walmart
03.2017 - 11.2018

Diploma -

Burke County High School

Associate of Applied Science - Health Information Technology

Miller-Motte College

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