Candace McLaughlin
Richmond,VA
Summary
To obtain a position with opportunity for advancement in the medical field or customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
Octapharma
09.2018
- Assemble machine
- Verify donor, verify allergies and donor information
- Ensure donor is stuck properly and machine is operating and assembled properly
- Properly take donor down and wrap area that was stuck
Disputes Specialists
Capital One
06.2022 - Current
- Assist cardholder with fraud and disputes issues
- Clear customers account from issues maintenance accounts
- Send out information via email and USPS
- Also send new cards and replacement cards
- Manage disputes explain to customers dispute outcomes and important information
Customer Service Representative
Journey Health & Lifestyle
10.2020 - 06.2022
- Main point of contact for customers to order, call and check on orders for their sleep chair
- Also made changes to account when necessary
- Sent out technician to repair the chairs, contact warehouses to see status of shipment/orders
- Fax and emailed documents related to accounts
- Resolve issues and escalations from customers
Shipping and Receiving Clerk
DB Schenker Logistics
07.2020 - 10.2020
- Basic office duties, worked with a variety of software to ensure proper delivery of trucks and merchandise
- Following proper procedures when receiving loads as well as problem-solving methods
Phlebotomist
Octapharma
05.2019 - 02.2020
- Drawing blood
- Setting up equipment to prepare donor to donate
- Taking vitals
- Training and certification
- Communication and keeping the donor files up to date
- Work with blood
- Take samples as needed
Roadside Support Specialist
Eagle Trace
01.2018 - 02.2019
- Dispatch tire services for tractor trailer driver
- Use multiple screens and systems at the same time
- Call and confirm tire sizes locations and services
- Send appropriate emails to inform the appropriate personnel of changes of all kinds
- Interact via email and chats
Inventory Specialist
Randstad
08.2017 - 10.2018
- Counting doing blind tally sheets
- Keeping up with trucks bay doors times and truck numbers product numbers loading numbers
- Keeping everything in the warehouse accounted for
Customer Service Representative
Allianz Worldwide Partners
04.2016 - 05.2017
- Did claims for insurance policies for both airline and hotel
- Also did claims for whole trips that were cancelled
- Had to ensure proper documents were received that the proper forms were filled out and everything lined up within the claim
Member Services Specialist
General Dynamics
01.2014 - 12.2015
- Enrolled and unenrolled individuals in affordable care plan
- Helped them and discussed with their plan options
- Went over plans and helped individuals find the right plan for their need
- Gave information on accounts also fixed accounts if necessary
- Also gave great detail about coverages and plans
Production
Select Staffing Partners
01.2011 - 12.2014
- Work in warehouses and production facilities to move products
- Finding materials on isles, or pulling materials off freight and putting them in the proper place
- Running the machine sometimes punch press also shipping orders which inlet that you make sure that the order was correct print the correct label for the order package it and ship it down the line
Direct Care Aide
Halo
01.2009 - 12.2011
- Worked with mentally disabled individuals in a home setting
- Had to know to maintain the books and proper documentation for incidents or accidents that occur in the home
- Dependable, reliable and alert to what's going on
Customer Service Rep
Vangent
01.2007 - 12.2008
- Explain and revised accounts for Medicare and Medicaid persons
- Dealt with confidential Information
Customer Service Representative
Startek
01.2004 - 12.2006
- Provided Excellent Customer Service for Verizon customers
- Answered questions and revised accounts
- Provided information and problem-solving methods
Education
GED -
BlueRidge Job Corp
Marion, VA06.2020
Skills
- Software troubleshooting
- Packaging
- Microsoft Powerpoint
- Negotiation
- Payroll
- Blood sampling
- HIPAA
- Employment & labor law
- Hospitality
- SAP
- 10 Key Calculator
- Google Suite
- Medical terminology
- Order Entry
- Inventory
- Research
- Customer relationship management
- Microsoft Office
- Order Fulfillment
- Office management
- Excel
- Inventory Management
- Materials handling
- Shipping & Receiving
- Live chat
- Customer Support
- Technical Support
- Office Manager Experience
- Data management
- Merchandising
- Windows
- Written Communication
- Writing Skills
- Customer service
- Payment Processing
- Manufacturing
- Call Center
- Microsoft Excel
- Project management
- Data collection
- Leadership Experience
- Data analytics
- Communication skills
- Operating Systems
- Supervising experience
- Property management
- Calendar management
- Conflict management
- Technical support
- Leadership
- Medical Terminology
- Medical records
- Logistics
- Office Administration
- E-commerce
- Customer Service Skills
- Time Management
- Desktop Support
- Team management
- Word Processing
- Office Equipment
- Load & Unload
- Analysis skills
- Supply Chain
- Communications
- Powerpoint
- Order entry
- Front desk
- Computer Skills
- Phlebotomy
- Pricing
- Typing
- Management Experience
- Customer Service
- Administrative experience
- Continuous improvement
- Desktop support
- Claims Processing
- Intake Experience
- IOS
- Machining
- Product management
- Warehouse Management
- Social work
- 4G/LTE
- Document management
- Sales
- Clerical experience
- Forklift
- Computer Networking
- Warehouse experience
- Personal assistant experience
- Customer Care
- Tractor-Trailer
- Stamping Press
- Cold calling
- Network Support
- Warehouse Inventory
- Mac OS
- Microsoft Outlook
- Order fulfillment
- Customer support
- Office Experience
- Operating systems
- Microsoft Windows Server
- CRM software
- Order Picking Experience
- Help desk
- Microsoft
- CNC
- Executive
Certification
- Driver's License
- Forklift Certification
- Certified Phlebotomy Technician
- First Aid Certification
Personal Information
- Willing To Relocate: Petersburg, VA
- Authorized To Work: US for any employer
Accomplishments
CPR/First Aid/AED
Timeline
Disputes Specialists
Capital One
06.2022 - Current
Customer Service Representative
Journey Health & Lifestyle
10.2020 - 06.2022
Shipping and Receiving Clerk
DB Schenker Logistics
07.2020 - 10.2020
Phlebotomist
Octapharma
05.2019 - 02.2020
Phlebotomist Technician
Octapharma
09.2018
Roadside Support Specialist
Eagle Trace
01.2018 - 02.2019
Inventory Specialist
Randstad
08.2017 - 10.2018
Customer Service Representative
Allianz Worldwide Partners
04.2016 - 05.2017
Member Services Specialist
General Dynamics
01.2014 - 12.2015
Production
Select Staffing Partners
01.2011 - 12.2014
Direct Care Aide
Halo
01.2009 - 12.2011
Customer Service Rep
Vangent
01.2007 - 12.2008
Customer Service Representative
Startek
01.2004 - 12.2006
GED -
BlueRidge Job Corp
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