Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Ruiz

Prospect Park

Overview

14
14
years of professional experience

Work History

Phlebotomist Technician

Summit Health Group
12.2018 - Current
  • Excellent phlebotomy skills with ability to provide quality, data entry and processing specimens, maintain all appropriate phlebotomy logs
  • Ability to work in a fast-paced environment
  • Billing and payment collection
  • Excellent communication skills and compliant with policies.

Phlebotomist Technician

BioReference Laboratories
01.2018 - 12.2018
  • Routine blood drawing, processing patient specimens
  • Audit patient records to optimize compliance and retention, verifying insurance coverage, prior authorization request and appeal, vitals, injection
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Handled insurance verification tasks using Microsoft and Navinet to validate patient insurance information.

Clinical Assistant and Phlebotomy

Capstone Health Group
02.2014 - 02.2018
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Collected and analyzed business data from various departments to prepare reports and presentations for management.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Used consultative sales approach to understand and meet customer needs.
  • Used Microsoft word to maintain company database with essential account and sales information.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Collected blood samples.

Phlebotomist Technician and Clinical Assistant

01.2014
  • Routine blood drawing, processing specimens, Verifying insurance
  • Proficiency in taking patient medical histories and vital signs, as well as, injections and ancillary tests EKG, immunoassays, chemistry analysis, hematology, urinalysis.

Patient Clinical Assistant and Phlebotomy

Manhattan Labs
02.2010 - 02.2014
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
  • Medical terminology
  • Collected blood samples using vacutainer tubes and followed procedure.
  • Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Bachelor of Science - Liberal Arts And Sciences

Montclair State University
Montclair, NJ
12.2023

Associate of Science -

Passaic County Community College
Paterson, NJ
02.2020

Patient Care Technician -

Berkeley College
Clifton, NJ
2009

Skills

  • Correspondence Writing
  • Software Applications
  • Active Listening
  • Customer Relations
  • Epic Software
  • Public Relations
  • HIPAA Regulations
  • Customer Satisfaction
  • Reading Comprehension
  • Insurance Authorizations
  • Problem Resolution
  • Spreadsheet Tracking
  • Direct Patient Care
  • Skilled in Patient Relations
  • Medical History Documentation
  • Bilingual in Spanish and English
  • Medical Services Administration
  • Forms and Spreadsheet Creation
  • Micorosoft Software Proficiency

Accomplishments

  • CERTIFICATIONS:
  • Phlebotomy, Patient Care, EKG July 2009

Timeline

Phlebotomist Technician

Summit Health Group
12.2018 - Current

Phlebotomist Technician

BioReference Laboratories
01.2018 - 12.2018

Clinical Assistant and Phlebotomy

Capstone Health Group
02.2014 - 02.2018

Phlebotomist Technician and Clinical Assistant

01.2014

Patient Clinical Assistant and Phlebotomy

Manhattan Labs
02.2010 - 02.2014

Bachelor of Science - Liberal Arts And Sciences

Montclair State University

Associate of Science -

Passaic County Community College

Patient Care Technician -

Berkeley College

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Jennifer Ruiz