Brandon Hilker
Wilmington,DE
Summary
Service Representative with over a decade of experience providing technical support to customers and maintaining client relationships. Passionate team player, with extensive experience in team coaching and development. Proven track record of successfully handling difficult client issues, for clients at all levels of knowledge.
Overview
12
12
years of professional experience
Work History
Client Services Representative, Business Licensing
Corporation Service Company
04.2023 - Current
- Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Coordinated with state and local governments to assist organizations with various licensing needs.
- Maintained and managed customer files and databases.
Genius
Apple
03.2022 - 04.2023
- Assisted customers of all skill levels with various software and hardware issues on both mobile and desktop devices
- Managed department repair queues, for both quick-turnaround, and multi-day repairs
- Assisted in the onboarding and continued development of employees during both structured trainings and live, customer-facing instruction
- Maintained a comprehensive inventory of hardware for all department servers, laptops, and repair tools, including upkeep for same
- Worked with multiple departments to develop and implement new initiatives to improve workflow and increase efficiency.
Technical Support Specialist
Apple
05.2014 - 03.2022
- Assisted customers in the swift resolution of software and hardware issues on mobile devices
- Educated both customers and employees on the latest updates and developments to Apple hardware and software
- Completed various repairs on mobile devices in a fast-paced, high-volume environment
- Assisted in the management of service queues to ensure technicians and customers were partnered in a timely manner.
Chef, Expediter, Server
Ruby Tuesday
05.2012 - 08.2014
- Held multiple roles in a high-volume environment, managing inventory, food preparation, meal delivery, and customer satisfaction.
Education
High School Diploma -
John Dickinson High School
Wilmington, DE05.2012
Skills
- Computer networking
- Customer service
- Leadership
- Help Desk
- Salesforce
- Client Relationship Building
- Account Management
- Customer Education
Timeline
Client Services Representative, Business Licensing
Corporation Service Company
04.2023 - Current
Genius
Apple
03.2022 - 04.2023
Technical Support Specialist
Apple
05.2014 - 03.2022
Chef, Expediter, Server
Ruby Tuesday
05.2012 - 08.2014
High School Diploma -
John Dickinson High School
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