Brandon Hodge
Hickory,NC
Summary
Dynamic logistics professional with proven expertise at GXO, enhancing warehouse operations through strategic layout optimization and effective team leadership. Skilled in inventory reconciliation and fostering strong relationships, I consistently drive improvements in efficiency and customer satisfaction, ensuring timely deliveries while maintaining a focus on safety and quality control.
Overview
14
14
years of professional experience
Work History
DC Logistics Lead
GXO
Lenoir, NC
03.2024 - 03.2026
- Directed shipment processes, focusing on timely delivery and strict adherence to safety protocols, enhancing reliability.
- Monitored inventory levels and coordinated stock replenishment efforts using advanced warehouse management systems.
- Analyzed and restructured warehouse layout in collaboration with team members, resulting in improved workflow efficiency and optimized space usage.
- Developed and implemented training programs for new associates, focusing on standard operating procedures and safety practices within the facility.
- Tracked shipping schedules and resolved discrepancies, maintaining precision in order fulfillment operations.
- Analyzed operational processes to identify inefficiencies and recommended targeted solutions for continuous improvement initiatives.
- Streamlined order processing and delivery to improve overall customer satisfaction levels.
- Implemented strategic layout adjustments to improve space efficiency and facilitate effective material handling.
- Managed customer interactions by swiftly responding to inquiries about order status and shipping delays, ensuring a positive experience.
- Oversaw order tracking and proactively notified customers regarding status changes or anticipated delays.
- Instructed new hires on safety regulations and warehouse operations to promote a secure and efficient work environment.
- Conducted regular inspections and organized workspaces to maintain a hazard-free environment.
- Conducted thorough verification of materials received, confirming quantities and descriptions align with packing list for quality assurance.
- Analyzed and improved material delivery systems, resulting in increased efficiency and decreased downtime.
- Supervised daily logistics activities, guaranteeing punctual deliveries while upholding safety regulations.
- Implemented strategies for effective supply chain management, focusing on inventory optimization and downtime reduction.
- Analyzed existing workflows and introduced enhancements to optimize efficiency and minimize operational costs.
- Developed and implemented mentorship programs for junior team members, fostering an environment of continuous improvement and collaboration.
- Interpreted performance data to uncover trends and advise on necessary strategic modifications for improved operations.
- Facilitated training sessions focused on logistics software and safety procedures, resulting in improved compliance rates among staff.
- Spearheaded initiatives to streamline communication channels between departments, resulting in improved service delivery.
- Coordinated logistics operations by effectively prioritizing tasks and consistently meeting deadlines while upholding quality outcomes.
- Implemented systematic inventory audits and recalibrated reorder points to maintain optimal stock levels.
- Conducted comprehensive assessments and established contingency plans to address potential supply chain disruptions effectively.
- Conducted thorough assessments and training sessions to maintain compliance with industry standards and internal policies.
- Coordinated with carriers and suppliers to ensure on-time product delivery, thereby improving overall customer satisfaction.
- Conducted detailed instruction on job functions, organizational policies, and safety measures to facilitate swift and effective onboarding of new employees.
- Implemented training programs and strategies to ensure a knowledgeable and effective workforce.
- Optimized warehouse operations by integrating them with both current and newly developed business processes.
- Investigated shipping and packaging issues to enhance operational efficiency and accuracy.
- Assessed production workflows and quality control measures to enhance efficiency and mitigate potential issues.
Independent Contractor/Co Owner
Hodge Home Improvement
Hickory, NC
01.2017 - 02.2024
- Conducted assessments with clients to determine specific home improvement desires and requirements.
- Managed all aspects of interior and exterior renovations, guaranteeing superior craftsmanship and attention to detail throughout the process.
- Executed projects utilizing various hand and power tools, ensuring adherence to safety standards and operational efficiency.
- Collaborated in project planning efforts, managing timelines and overseeing resource allocation for successful project delivery.
- Conducted regular inspections and maintenance of worksite organization to promote safety and streamline workflow.
- Established and preserved effective client partnerships, contributing to ongoing business and referral growth.
- Coordinated client communications throughout project lifecycle, delivering consistent updates on status and promptly resolving any issues.
- Executed project management strategies to ensure on-time, budget-compliant delivery of high-quality outcomes, resulting in improved client satisfaction.
- Orchestrated client contract negotiations, emphasizing clarity in project scope and alignment of expectations for all parties involved.
- Documented project milestones, budgetary details, and correspondence to support accurate invoicing and enhance future project planning.
- Analyzed operational processes regularly to identify and recommend strategic improvements.
- Analyzed employee performance metrics and facilitated coaching sessions to improve team productivity.
- Directed daily operations, guaranteeing consistent compliance with project timelines and quality benchmarks.
- Developed and implemented subcontractor scheduling strategies to improve workflow efficiency and maximize resource allocation.
- Conducted training and oversight of safety protocols to ensure compliance and promote a safe working environment.
- Conducted comprehensive training sessions and provided ongoing mentorship to new contractors, fostering skill development and improving overall team effectiveness.
- Monitored and assessed site conditions through routine inspections to uphold regulatory compliance and safety protocols.
- Analyzed project budgets and conducted expenditure monitoring to maintain optimal cost-effectiveness during project execution.
- Facilitated client consultations to gather insights, resulting in tailored solutions that improved overall satisfaction.
- Maintained adherence to industry best practices during project execution, ensuring superior results for clients on every occasion.
- Assessed project outcomes through thorough site inspections to confirm that all work met required specifications and industry standards.
- Facilitated effective communication among subcontractors to achieve cohesive project execution.
- Established and maintained vendor connections, facilitating the acquisition of premium materials at reduced costs for project success.
- Monitored project developments and implemented solutions to proactively mitigate risks before escalation into significant challenges.
- Managed project workflows by optimizing scheduling, prioritizing tasks, and tracking progress to achieve on-time delivery.
- Managed various construction initiatives, balancing budgetary requirements with a commitment to superior workmanship and project excellence.
- Applied rigorous quality control techniques on job sites, focusing on error reduction and compliance with client requirements.
- Analyzed inventory data and adjusted resource distribution to effectively decrease material waste.
- Directed team operations and resolved challenges to ensure high efficiency and effective organization of workflows.
- Strengthened customer relationships through immediate problem resolution and the application of effective corrective strategies.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
- Applied analytical abilities and customer service expertise to troubleshoot customer inquiries and strengthen loyalty initiatives.
- Managed full-cycle recruitment, including interviewing and hiring, alongside the development of a mentoring program aimed at improving employee satisfaction and retention.
- Administered budgetary controls and strategic resource allocation to drive productivity and maximize profit margins.
HVAC Assistant
Bales Heating and Air
Lenoir, NC
08.2012 - 01.2017
- Executed installation and maintenance tasks for HVAC systems, prioritizing compliance with safety regulations.
- Facilitated the diagnostic and repair processes of heating and cooling equipment alongside lead technicians.
- Conducted thorough inspections and preventive maintenance on HVAC systems, focusing on maximizing performance and longevity.
- Coordinated troubleshooting efforts with team members to optimize response time for service calls.
- Collaborated with customers to outline service alternatives and confirm satisfaction with provided HVAC solutions.
- Facilitated installation, repair, and maintenance tasks for a range of HVAC systems under the guidance of senior technicians.
- Coordinated equipment removal and area cleanup in customer locations to streamline preparation for new installations.
- Monitored and assessed installed systems through regular inspections to uphold high performance standards over time.
- Coordinated project activities to ensure on-time delivery by optimizing task management and fostering teamwork.
- Fostered strong client relationships by maintaining open lines of communication at every stage of project development.
- Collaborated with clients to design and implement bespoke HVAC solutions that address specific needs and enhance comfort.
- Proactively identified and resolved technical issues, significantly improving customer satisfaction levels.
- Navigated complex HVAC challenges by applying expertise in multiple systems within residential, commercial, and industrial contexts.
- Analyzed HVAC system performance and implemented solutions to rectify identified problems.
- Recorded specific job details in work orders to facilitate project management and client communication.
- Utilized troubleshooting techniques to diagnose and resolve major issues in heating and air-conditioning systems.
- Coordinated and managed the installation process of new equipment in diverse customer environments.
- Monitored and serviced tools and equipment to uphold safety standards and enhance performance reliability.
Education
High School Diploma -
West Caldwell
Lenoir, NC06.2007
Skills
- Warehouse operations
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team leadership
- Warehouse organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Material handling
- Decision-making
- Relationship building
- Inventory reconciliation
- Data entry
- Work Planning and Prioritization
- Self motivation
- Warehouse logistics
- Onboarding and training
- Quality control
Timeline
DC Logistics Lead
GXO
03.2024 - 03.2026
Independent Contractor/Co Owner
Hodge Home Improvement
01.2017 - 02.2024
HVAC Assistant
Bales Heating and Air
08.2012 - 01.2017
High School Diploma -
West Caldwell