Brandon Hoffman
Manteo,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering 35 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable Server with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. For years now I have always been a team player. Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in Service industry.
Overview
19
19
years of professional experience
Work History
Bar Manager
Pour Decisions
2020.05 - 2023.07
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Train set up Clover POS System
- Train New Staff our procedures
- Payroll
- Ordering
Bar Owner
Badda Bing Bar
2004.04 - 2020.03
- Increased customer base by implementing creative marketing strategies and engaging social media presence.
- Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
- Managed staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
- Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Bachelor of Science - Education
East Carolina University
Greenville, NC01.1996
Skills
- Responsible Alcohol Service
- Bar Management
- Customer Relations
- Restaurant Management
- Inventory Management
- Staff Training
Timeline
Bar Manager
Pour Decisions
2020.05 - 2023.07
Bar Owner
Badda Bing Bar
2004.04 - 2020.03
Bachelor of Science - Education
East Carolina University
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