BRIANNA CALZADA HALL
Fort Worth,TX
Summary
I am a team worker, enthusiastic, and hard working person. I work very well under pressure and ecstatic about learning new things. I have a strong understanding of hospitality and personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through a professional attitude and ability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Server
Pour Decisions
Fort Worth , TX
2022.06 - Current
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks and collected payments from customers.
- Set up tables and counters to prepare dining and serving areas.
- Communicated with managers, other servers, bussers, and kitchen staff to prepare for and serve customers.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Maintained polite and professional demeanor to customers and staff.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Food Delivery Driver
Door Dash
Fort Worth , TX
2020.10 - Current
- Delivered fresh food to customers across local area.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Navigated local streets and highways with ease using GPS system.
- Analyzed customer address to determine best route for timely delivery.
- Maintained vehicle according to company and state safety requirements.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Child Caregiver
Erin Hall
Fort Worth , TX
2020.09 - Current
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforced rules to teach good manners and maintain safe environment.
- Employed positive guidance strategies to encourage children and improve behavior.
- Assisted children in development of social, communication, and school work during covid period.
Counselor
Boys and Girls Club
Fort Worth , TX
2021.07 - 2022.11
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Provided supervision and planned activities to support program participants.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Personal Assistant
Finished Roofing
Burleson , TX
2019.04 - 2021.06
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed various clerical tasks and organized office areas to promote productivity.
- Organized work projects around client's house.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Customer Service Specialist
Best Buy
Burleson , TX
2017.09 - 2019.03
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Nursing Aide - Medical Assisting
Stone Academy - Hamden
West Haven, CT08.2021
High School Diploma -
Burleson High School
Burleson, TX06.2018
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Time Management
- Team Collaboration
- Computer Skills
- Relationship Building
- Strong Problem Solver
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- First Aid and CPR
Certification
- CNA License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Food Server
Pour Decisions
2022.06 - Current
Counselor
Boys and Girls Club
2021.07 - 2022.11
Food Delivery Driver
Door Dash
2020.10 - Current
Child Caregiver
Erin Hall
2020.09 - Current
Personal Assistant
Finished Roofing
2019.04 - 2021.06
Customer Service Specialist
Best Buy
2017.09 - 2019.03
Nursing Aide - Medical Assisting
Stone Academy - Hamden
High School Diploma -
Burleson High School
Some College (No Degree) -
Tarrant County College District
- CNA License
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