Brandon Hoover
Tech Support/Installer
Coleman,TX
Summary
Dedicated professional skilled in exceptional customer service, team support, and troubleshooting. Proven track record of enhancing client satisfaction and streamlining processes to reduce downtime.
Proficient technician with extensive experience in server management and audio system installation. Known for strong problem-solving capabilities and commitment to high service standards, contributing to improved operational efficiency.
Overview
25
25
years of professional experience
Work History
Tech Support/ Server Updates
Bits and Bites Rust Servers
2025.12 - Current
- Performed routine maintenance tasks to ensure server reliability and uptime.
- Configured and managed user accounts, permissions, and access controls on servers.
- Reduced downtime with proactive system monitoring and prompt troubleshooting of server issues.
- Update Rust game server files and plugins to have a smooth gameplay
- Make webstore for VIP's to buy items in the game.
Website/Server Manager
Self Employed Web
2015.01 - Current
- Oversaw daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored new staff on effective service techniques and operational protocols.
- Developed and implemented processes to streamline order management and reduce wait times.
- Monitored team performance, providing feedback to enhance skills and promote efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Installer/Troubleshooter
Audio Magic LLC
2025.11 - 2026.04
- Installed audio systems according to manufacturer specifications and best practices.
- Assisted in troubleshooting equipment issues, ensuring optimal performance for clients.
- Collaborated with team members to maintain inventory of tools and materials.
- Conducted site surveys to assess installation requirements and client needs.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
Lead Installer
Audio Direct INC
2022.11 - 2025.11
- Led installation of audio systems, ensuring adherence to quality standards and safety protocols.
- Trained and mentored junior installers on best practices and equipment handling.
- Managed project timelines, coordinating logistics for efficient system deployments.
- Collaborated with clients to assess needs and provide tailored audio solutions.
- Implemented process improvements that enhanced installation efficiency and reduced downtime.
- Resolved technical issues during installations, providing immediate support to team members as needed.
- Reduced installation errors, implementing thorough quality control measures.
Installer
Howard Radio INC
2016.04 - 2022.10
- Installed and configured radio equipment according to technical specifications.
- Collaborated with team members to streamline installation processes.
- Conducted quality assurance checks on completed installations for optimal performance.
- Trained new installers on best practices and safety protocols.
- Led safety training sessions, enhancing team compliance with industry regulations.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Caregiver
Robert Russel Brown
2009.02 - 2016.03
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Administered medication and monitored health conditions, ensuring compliance with care plans.
- Coordinated with healthcare professionals to implement individualized care strategies for clients.
- Trained new caregivers on best practices for client interaction and safety protocols.
Media Blaster
Windclean Corp.
2004.09 - 2009.01
- Operated blasting equipment to ensure effective surface preparation for projects.
- Maintained safety protocols and compliance with regulatory standards during operations.
- Trained junior blasters on proper techniques and equipment usage to enhance team performance.
- Conducted regular inspections of blasting materials and tools to guarantee operational efficiency.
- Collaborated with project managers to align blasting schedules with site requirements.
- Supervised blasting crews, ensuring adherence to timelines and quality standards on-site.
- Improved team productivity with consistent communication and coordination during blasting operations.
Porter
Vic Canever
2002.01 - 2004.09
- Managed safe transportation of vehicles between service areas and showrooms.
- Assisted customers with vehicle inquiries and provided exceptional service.
- Maintained cleanliness and organization of showroom displays and service areas.
- Collaborated with service team to coordinate vehicle deliveries efficiently.
Cook
Burger King
2001.06 - 2002.09
- Supervised kitchen staff to ensure efficient food preparation and adherence to safety standards.
- Implemented new cooking techniques to enhance menu offerings and improve customer satisfaction.
- Trained new employees on operational procedures and best practices in food handling.
- Managed inventory levels to minimize waste and optimize ingredient availability for peak hours.
Education
High School Diploma -
Coleman High School
Coleman2001-05
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Sales expertise
- Sales techniques
- Supply restocking
- Point of sale operation
- Multitasking and organization
- POS operation
- Team member support
Timeline
Tech Support/ Server Updates
Bits and Bites Rust Servers
2025.12 - Current
Installer/Troubleshooter
Audio Magic LLC
2025.11 - 2026.04
Lead Installer
Audio Direct INC
2022.11 - 2025.11
Installer
Howard Radio INC
2016.04 - 2022.10
Website/Server Manager
Self Employed Web
2015.01 - Current
Caregiver
Robert Russel Brown
2009.02 - 2016.03
Media Blaster
Windclean Corp.
2004.09 - 2009.01
Porter
Vic Canever
2002.01 - 2004.09
Cook
Burger King
2001.06 - 2002.09
High School Diploma -
Coleman High School