Brandon Houska
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Merchandise Service Technician
Lowes Home Improvement
02.2024 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced, and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Used pallet jacks to move and position merchandise.
- Ensured consistent adherence to company branding guidelines and visual merchandising standards across all store displays and promotional materials.
- Operated cardboard balers, forklifts and trash compactors safely.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Courtesy Clerk
Hy-Vee Grocery Store
05.2022 - 02.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Protected products from damage by using proper packaging and bagging techniques.
- Cross-trained and backed up other customer service associates.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Assisted in unloading trucks and stocking shelves with new products.
Warehouse Package Handler
Amazon
08.2022 - 10.2022
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Checked products for damage or other issues before packing into boxes.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Mowing Crew Member
Snyder Landscape Services
05.2021 - 07.2022
- Collaborated with crew members to provide exceptional groundskeeping services for residential and commercial properties.
- Adapted quickly to changing weather conditions, adjusting schedules as needed to minimize delays while ensuring optimal lawn health.
- Enhanced lawn appearance by performing precise mowing and trimming tasks.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed debris and waste from outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
Courtesy Clerk
Hy-Vee Food Store
10.2020 - 05.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Education
High School Diploma -
Southeast Polk High School
05.2021
Skills
- Customer Service
- Flexible and Adaptable
- Heavy Lifting
- Time tracking
- Safety Procedures Adherence
- Retail experience
- Retail Merchandising
- Retail Floor Stocking
- Retail display setup
- Order Fulfillment
- Retail store support
Timeline
Merchandise Service Technician
Lowes Home Improvement
02.2024 - Current
Warehouse Package Handler
Amazon
08.2022 - 10.2022
Courtesy Clerk
Hy-Vee Grocery Store
05.2022 - 02.2024
Mowing Crew Member
Snyder Landscape Services
05.2021 - 07.2022
Courtesy Clerk
Hy-Vee Food Store
10.2020 - 05.2021
High School Diploma -
Southeast Polk High School
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