Melissa Fluga
Grand Rapids,MI
Overview
9
9
years of professional experience
Work History
Merchandise Service Associate
Lowes Home Improvment
Grand Rapids, MI
03.2023 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Stayed current on promotional activities and sales events.
- Greeted customers and assessed their needs.
- Assisted with inventory control procedures such as ordering stock and stocking shelves.
- Assisted with training new associates on processes and procedures.
- Completed assigned tasks within established time frames.
- Supported sales team members to drive growth and development.
Business Analyst
Healthbridge Financial
Grand Rapids, MI
03.2019 - 03.2020
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Analyzed existing systems and processes to identify areas of improvement.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Gathered and organized data to analyze current industry trends.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Maintained or updated business intelligence tools, databases or dashboards.
- Improved processes and procedures to achieve key performance metrics.
- Collected business intelligence data from industry reports, public information or purchased sources.
System Support Analyst
Notions Marketing Corporation Distribution Center
Grand Rapids, MI
11.2014 - 02.2018
- Analyzed existing applications to identify areas for improvement or upgrade requirements.
- Developed solutions by preparing and evaluating alternative workflow options.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Assisted with development of new IT systems including configuration management processes.
- Implemented best practices concerning information security protocols across organization's network infrastructure.
- Prepared charts, diagrams and tables to depict present and proposed systems.
- Tested newly installed programs and applications to validate operability.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH06.2026
Skills
- Point-Of-Sales Systems
- [Product or Service] Support
- Stock Replenishment
- Customer Service Excellence
- Quality Assurance
- Payment Processing
- Customer Support
- Quality Control
- Customer Service
- Documentation and Reporting
- Technical Support
- Data Entry
- Computer Skills
- Call Center Operations
- Reporting and Documentation
- Progress Reporting
- Process Improvements
- Quality Inspection
- Multitasking and Organization
- Order Fulfillment
- Data Processing
- Listening Skills
Timeline
Merchandise Service Associate
Lowes Home Improvment
03.2023 - Current
Business Analyst
Healthbridge Financial
03.2019 - 03.2020
System Support Analyst
Notions Marketing Corporation Distribution Center
11.2014 - 02.2018
Bachelor of Science - Data Analytics
Southern New Hampshire University
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