Summary
Overview
Work History
Education
Skills
Ratings
Timeline
Generic

Nykolas Murray

Athens,GA

Summary

Friendly Service Associate with exceptional talent in brand awareness, verbal communication, customer relations and retail operations. Known for thriving in fast-paced and changing environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Merchandising Service Associate

Lowes
Athens, GA
01.2021 - Current
  • I handle current and future projects for the store by resetting bays, building and tearing down shelving, and assisting customers.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained store displays to ensure that merchandise was attractively presented.
  • Assisted with training new associates on processes and procedures.
  • Assisted customers by finding solutions to complaints, concerns and inquiries.
  • Organized backroom area by properly stacking merchandise according to company standards.

Salesman and Driver

Athens Dodge
Athens, GA
08.2020 - 03.2021
  • Here I was a salesman for the company and also began training in auto finance
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Performed administrative tasks including order entry, invoicing and filing paperwork.
  • Listened to customer needs to identify and recommend best products and services.
  • Generated leads from cold-calling prospective clients.
  • Developed key customer relationships to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers.

Customer Service Associate

Lowes
Athens, GA
01.2018 - 08.2020
  • My initial experience with Lowes began as a Customer Service Associate where I was able to better develop customer skills and work with local contractors.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Used collateral material and documents to share information about services, products and promotions.
  • Performed additional duties as assigned by management team.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept work area neat, clean, and well-stocked at all times.
  • Answered phone calls from customers promptly and courteously.

Education

Business Management -

Athens Technical College
12.2023

Vocational -

Madison County High
01.2018

Associate of Applied Science - Civil Engineering

Athens Technical College
Athens, GA

Skills

  • Customer Service Excellence
  • Point-Of-Sales Systems
  • Sales Experience
  • Customer Support
  • Data Entry
  • Performance Goals
  • Order Fulfillment
  • Sales Expertise
  • Team Collaboration
  • Excellent Communication
  • Product Training
  • Reporting and Documentation

Ratings

  • Relationship Building, 7 / 10
  • Leadership, 8 / 10
  • Inventory Management, 9 / 10
  • Customer Service, 10 / 10
  • Finance, 6 / 10

Timeline

Merchandising Service Associate

Lowes
01.2021 - Current

Salesman and Driver

Athens Dodge
08.2020 - 03.2021

Customer Service Associate

Lowes
01.2018 - 08.2020

Business Management -

Athens Technical College

Vocational -

Madison County High

Associate of Applied Science - Civil Engineering

Athens Technical College

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Nykolas Murray