Samantha Sutherland
Edmond,OK
Overview
1
1
Certification
8
8
years of professional experience
Work History
Merchandising Service Associate
Lowe's
Oklahoma City, OK
12.2025 - Current
- Executed visual merchandising strategies to enhance product presentation and customer engagement.
- Coordinated inventory management processes to ensure stock levels met consumer demand.
- Assisted in analyzing sales trends to optimize product placement and promotions.
- Supported team in maintaining store cleanliness and organization to improve shopping experience.
- Maintained store presentation standards by organizing displays and restocking merchandise regularly.
- Supported promotional events by setting up displays and engaging with customers effectively.
Shop Manager
Team Pros Auto Repair
Tulsa, OK
06.2025 - 10.2025
- Oversaw daily shop operations, ensuring efficient workflow and high-quality service delivery.
- Managed inventory levels, maintaining optimal stock of auto parts and supplies.
- Trained and mentored new staff on shop procedures and customer service standards.
- Implemented best practices in safety protocols, enhancing workplace safety compliance.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Collaborated with suppliers to negotiate pricing and improve purchasing processes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Laundry Attendant
Liberty Laundry
Tulsa, OK
03.2025 - 06.2025
- Operated washers and dryers, ensuring optimal performance and cleanliness for customer satisfaction.
- Sorted, tagged, and processed laundry items efficiently for timely service delivery.
- Monitored inventory levels of detergents and supplies, restocking as necessary to maintain workflow.
- Maintained cleanliness of work area and equipment, adhering to safety protocols and hygiene standards.
Kitchen Manager
Maverik Adventure's First Stop
Tulsa, OK
03.2022 - 02.2025
- Supervised daily kitchen operations to ensure compliance with health and safety standards.
- Trained and mentored kitchen staff in food preparation techniques and operational procedures.
- Developed efficient workflows to optimize food production and reduce waste.
- Implemented inventory management practices to maintain adequate stock levels and minimize shortages.
- Conducted regular quality control checks to uphold high food quality standards and customer satisfaction.
- Streamlined supply ordering processes, fostering strong vendor relationships for timely deliveries.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Kitchen Manager
Undercliff Grill and Bar
Joplin, MO
04.2022 - 10.2022
- Coordinated scheduling of kitchen staff to align with peak service times and enhance productivity.
- Led menu planning sessions, incorporating seasonal ingredients and customer feedback for menu enhancements.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
Assistant Store Manager
Caseys General Stores Inc
Joplin, MO
09.2021 - 04.2022
- Led daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff in customer service excellence and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
Banquet Captain
Shangri-La Resort and Golf Club
Afton, OK
05.2019 - 09.2021
- Supervised banquet staff to ensure exceptional service and guest satisfaction.
- Coordinated logistics for events, including setup, service flow, and teardown.
- Trained new team members on service standards and operational procedures.
- Managed inventory of supplies to optimize resource allocation during events.
Restaurant General Manager
Pizza Hut
Carthage, MO
10.2018 - 03.2021
- Directed daily operations to ensure exceptional customer service and efficient workflow.
- Implemented cost control measures to optimize budget management and reduce waste.
- Trained and mentored staff, fostering a collaborative team environment for improved performance.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
Education
High school or equivalent - undefined
Vinita High School
Vinita, OK05-2006
Skills
- Banquet Experience (10 years)
- Catering (3 years)
- Serving Experience (10 years)
- Restaurant Experience (10 years)
- Bartending (10 years)
- POS (10 years)
- Food Service Management
- Kitchen Management Experience
- Food Safety
- Food Production
- Food Preparation
- Culinary Experience
- Cooking
- Food Service
- Inventory Control
- Restaurant Management
- Menu Planning
- Hospitality
- Leadership
- Budgeting
- Serving
- Cash register
- Customer service
- Management
- Supervising experience
- Cash handling
- Shift management
- Team management
- Kitchen management
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Stock replenishment
- Cross-selling and upselling
- Product or service support
- Stock management proficiency
- POS experience
- Customer service excellence
- Client relationship building
- Payment processing
- Handling returns
- Point-of-sales systems
- Returns and refunds
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Order fulfillment
- Records maintenance
- Workflow management
- Attention to detail
- Team collaboration
- Data entry
- Clerical support
- Quality control
- Repairs scheduling
- Product training
- Client rapport
- Records oversight
- Documentation and reporting
- Customer retention
- Cost estimation
- Process improvements
- Vehicle assessment
- Staff education and training
- Warranty claims process management
- Complaint resolution
- Account management
- Price quoting
- Service order flow
- Strong work ethic
- Handling customer complaints
- Quality inspection
- Customer relationship management
- Conflict resolution
- Performance goals
- Service scheduling
- Records management
- Work order interpretation
- Service estimates
- Mechanical aptitude
- Progress reporting
- Service recommendations
- Repair quality inspections
- Customer consulting
- Reporting and documentation
- Maintenance reporting
- Bill preparation
- Work prioritization
- Understanding customer needs
- Sales and upselling
- Stock management
- Problem resolution
- Report preparation
- Customer account management
- Document and records management
- Product knowledge
- Employee coaching
- Microsoft office
- Data management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
ServSafe, May 2019 to May 2024
Timeline
Merchandising Service Associate
Lowe's
12.2025 - Current
Shop Manager
Team Pros Auto Repair
06.2025 - 10.2025
Laundry Attendant
Liberty Laundry
03.2025 - 06.2025
Kitchen Manager
Undercliff Grill and Bar
04.2022 - 10.2022
Kitchen Manager
Maverik Adventure's First Stop
03.2022 - 02.2025
Assistant Store Manager
Caseys General Stores Inc
09.2021 - 04.2022
Banquet Captain
Shangri-La Resort and Golf Club
05.2019 - 09.2021
Restaurant General Manager
Pizza Hut
10.2018 - 03.2021
High school or equivalent - undefined
Vinita High School