Jesus Medina
La Habra,CA
Summary
Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.
Overview
5
5
years of professional experience
Work History
Merchandising Service Associate
Lowe's
04.2021 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Boosted productivity by offering skilled administrative assistance and client support.
- Documented problems and corrective actions to maintain records.
Courtesy Clerk
Northgate Gonzalez Markets
05.2020 - 02.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
Education
Bachelor of Science - Marketing
California State University - Fullerton
Fullerton, CA05.2025
Skills
- Customer Service Excellence
- Microsoft Office
- Stock Replenishment
- Understanding Customer Needs
- Customer service skills
Timeline
Merchandising Service Associate
Lowe's
04.2021 - 07.2025
Courtesy Clerk
Northgate Gonzalez Markets
05.2020 - 02.2021
Bachelor of Science - Marketing
California State University - Fullerton