Jacqueline Stewart
Jackson,California
Summary
Dedicated professional with strong customer support and problem resolution skills. Committed to enhancing customer satisfaction through effective communication and attention to detail.
Overview
37
37
years of professional experience
Work History
Merchandising Service Associate
Lowes Home Improvment
Jackson, CA
06.2023 - 01.2026
- Assisted customers in locating products and providing recommendations based on needs.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure efficient store operations and inventory management.
- Resolved customer inquiries and concerns to improve satisfaction levels.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
IHSS Care Provider
Carolyn Kay Copenhaver
Jackson, CA
09.2016 - 01.2023
- Provided personalized care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management to enhance quality of life.
- Developed individualized care plans tailored to client needs, fostering independence and well-being.
- Communicated effectively with family members and healthcare providers to coordinate care strategies.
- Monitored clients' health status and reported changes promptly to appropriate professionals for timely intervention.
- Implemented mobility assistance techniques that promoted safety and minimized risk of injury during transport.
- Advocated for clients' needs within the community, connecting them with resources for additional support services.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Provided mobility assistance such as walking and regular exercising.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cashier/ Hard Lines Lead
Grocery Outlet Bargain Market
Jackson, CA
12.2013 - 08.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored inventory levels, alerting management to stock shortages and replenishment needs.
- Enforced store policies and procedures to enhance security and prevent loss prevention issues.
- Collaborated with team members to maintain a clean and organized checkout area for improved efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
Margaret Copenhaver C.P.A.
Jackson, CA
11.2007 - 05.2009
- Managed multi-line phone system, ensuring timely response to client inquiries.
- Coordinated scheduling for appointments, maximizing office efficiency and client satisfaction.
- Maintained organized filing system, enhancing accessibility of financial documents.
- Processed incoming and outgoing mail, streamlining communication flow within the office.
- Oversaw front desk operations during peak hours, maintaining professionalism under pressure.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Jackson Rancheria Casino
Jackson, CA
04.2005 - 05.2009
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service to enhance their experience.
- Maintained cash register accuracy through diligent counting and reconciliation of funds.
- Collaborated with team members to streamline checkout procedures, improving overall workflow efficiency.
- Trained new cashiers on operational processes and customer service protocols for consistency in service delivery.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Owner/Operator Farming
James M. Stewart
Walnut Grove, CA
06.1989 - 01.2000
- Developed and implemented operational strategies to enhance business efficiency.
- Managed financial transactions, ensuring accuracy and compliance with regulatory standards.
- Oversaw customer service operations, improving satisfaction through effective communication and problem-solving.
- Trained new staff on company policies, procedures, and best practices for enhanced performance.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Contributed to sustainable farming practices by implementing waste reduction initiatives across all aspects of ranch operations.
- Implemented sustainable farming practices that led to healthier livestock while reducing environmental impact from daily operations.
- Ensured compliance with all relevant regulations governing poultry farming operations on a federal, state, and local level.
- Educated farmers on best practices for efficient and sustainable water management, contributing to successful farming operations.
- Educated community on sustainable farming practices through workshops and farm visits.
- Expedited planting processes through proficient use of various farming tools and machinery.
Education
High School Diploma -
Rio Vista High
Rio Vista, CA1979
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Understanding customer needs
- Problem resolution
- Sales and upselling
- Reporting and documentation
- Conflict resolution
- Handling customer complaints
- Complaint resolution
- Clerical support
- Customer service
- Attention to detail
- Order fulfillment
- Excellent communication
- Multitasking and organization
- Returns and refunds
- Handling returns
- Payment processing
- Customer service excellence
- Stock management proficiency
- Stock replenishment
- Multi-line phone systems
- Transaction processing
- Product knowledge
- Order and refund processing
- Orchard farming
- Poultry farming
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
- Laundry services
- Vital signs monitoring
- Feeding assistance
- Behavioral support
- Care plan management
- Behavioral management
- First aid and safety
- Nutrition management
- Chronic disease management
- Personal care services
- Nutritional meal preparation
- Ability to lift
- Relationship building
Timeline
Merchandising Service Associate
Lowes Home Improvment
06.2023 - 01.2026
IHSS Care Provider
Carolyn Kay Copenhaver
09.2016 - 01.2023
Cashier/ Hard Lines Lead
Grocery Outlet Bargain Market
12.2013 - 08.2016
Receptionist
Margaret Copenhaver C.P.A.
11.2007 - 05.2009
Cashier
Jackson Rancheria Casino
04.2005 - 05.2009
Owner/Operator Farming
James M. Stewart
06.1989 - 01.2000
High School Diploma -
Rio Vista High