Jamie L
Amsterdam,NY
Summary
Dynamic professional with extensive experience at Lowe's Home Improvement Stores, excelling in customer service and quality assurance. Proven track record in enhancing client relationships and driving sales growth. Skilled in stock management and conflict resolution, achieving a 20% increase in customer satisfaction. Strong communicator with a focus on process improvements and team collaboration.
Overview
14
14
years of professional experience
Work History
Merchandising Service Associate
Lowes Home Improvement Stores
Amsterdam, NY
02.2020 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory organization and restocked shelves to ensure product availability.
- Operated point-of-sale systems efficiently for smooth transaction processing.
- Collaborated with team members to achieve daily operational goals and improve service quality.
- Trained new associates on customer service protocols and store procedures for consistency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
Merchandising Service Manager
Lowes Home Improvement Stores
02.2020 - 09.2025
- Oversaw daily operations, ensuring efficient store management and customer satisfaction.
- Developed training programs for staff, enhancing product knowledge and service quality.
- Implemented inventory control measures, reducing stock discrepancies and optimizing supply chain processes.
- Analyzed customer feedback to identify areas for service improvement and address concerns promptly.
- Coordinated cross-departmental collaboration to streamline operations and improve workflow efficiency.
- Led weekly team meetings to align on goals, share updates, and promote a positive work environment.
Assistant Store Manager
Rue21
03.2012 - 08.2015
- Assisted in daily store operations and customer service tasks.
- Supported inventory management through accurate stock tracking and replenishment.
- Learned to operate point-of-sale systems for efficient transaction processing.
- Partnered with colleagues to sustain merchandising excellence.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Engaged with customers to address inquiries and resolve issues promptly.
- Maintained cleanliness and organization of the sales floor and stockroom areas.
- Observed management practices to develop skills for future leadership opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
District Quality Coordinator
Lowes Home Improvement Stores
Glenville, NY
02.2020 - 09.2025
- Coordinated quality audits to ensure compliance with company standards and regulations.
- Developed training materials to enhance staff understanding of quality protocols and procedures.
- Monitored product quality through regular inspections, identifying areas for improvement.
- Collaborated with cross-functional teams to implement process enhancements and resolve quality issues.
- Facilitated root cause analysis sessions for recurring quality problems, driving corrective actions.
- Mentored team members on best practices for maintaining high-quality standards in operations.
- Led initiatives to streamline quality assurance processes, enhancing efficiency across departments.
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Assisted with quality control audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall product quality.
- Analyzed quality and performance data to support operational decision-making.
- Executed quality improvement research and studies.
- Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
- Enhanced operational efficiency by streamlining processes for better quality control.
Assistant Store Manager
Lowes Home Improvement Stores
Glenville, NY
02.2020 - 09.2025
- Assisted in daily store operations and customer service tasks.
- Supported inventory management through accurate stock tracking and replenishment.
- Learned to operate point-of-sale systems for efficient transaction processing.
- Partnered with colleagues to sustain merchandising excellence.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Engaged with customers to address inquiries and resolve issues promptly.
- Maintained cleanliness and organization of the sales floor and stockroom areas.
- Observed management practices to develop skills for future leadership opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Backroom Coordinator
Marshalls Store
08.2019 - 02.2020
- Coordinated inventory management processes to ensure optimal stock levels and organization.
- Trained team members on backroom procedures and safety protocols for improved efficiency.
- Executed daily merchandise flow activities, enhancing product availability on sales floor.
- Implemented best practices for receiving and processing shipments, minimizing discrepancies.
- Monitored backroom operations to maintain compliance with company standards and policies.
- Assisted in maintaining cleanliness and orderliness of backroom environment for safety compliance.
- Collaborated with store leadership to streamline operational workflows and reduce delays.
- Supported seasonal transition efforts by organizing stockrooms effectively for increased accessibility.
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Advised on technical improvements to enhance internal systems and processes.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Reviewed reports produced by accounting department to assess organization's financial health.
- Worked with IT department to address technology issues and shortfalls.
- Analyzed trends and reported on areas of improvement or change.
- Analyzed sales trends to identify patterns that may impact future stock levels or require adjustments to current ordering practices.
Education
High School Diploma -
Broadalbin Perth
Broadalbin, NY I06.2009
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Product or service support
- Stock management proficiency
- Customer service excellence
- Client relationship building
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Records maintenance
- Workflow management
- Attention to detail
- Customer service
- Team collaboration
- Tech-Savvy
- Data entry
- Clerical support
- Quality control
- Repairs scheduling
- Documentation and reporting
- Product training
- Data processing
- Customer retention
- Warranty claims process management
- CRM software
- Account management
- Complaint resolution
- Sales expertise
- Process improvements
- Strong work ethic
- Handling customer complaints
- Quality inspection
- Customer relationship management
- Conflict resolution
- Performance goals
- Service scheduling
- Records management
- Work prioritization
- Understanding customer needs
- Stock management
- Sales and upselling
- Product knowledge
- Document and records management
- Microsoft office
- Office equipment proficiency
- Employee coaching
- MS office
Timeline
Merchandising Service Associate
Lowes Home Improvement Stores
02.2020 - 09.2025
Merchandising Service Manager
Lowes Home Improvement Stores
02.2020 - 09.2025
District Quality Coordinator
Lowes Home Improvement Stores
02.2020 - 09.2025
Assistant Store Manager
Lowes Home Improvement Stores
02.2020 - 09.2025
Backroom Coordinator
Marshalls Store
08.2019 - 02.2020
Assistant Store Manager
Rue21
03.2012 - 08.2015
High School Diploma -
Broadalbin Perth