Sabrina Patterson
Independence,MO
Summary
Dynamic professional with a strong work ethic and excellent communication skills, experienced at Lowe's in delivering exceptional customer support. Proven ability in complaint handling and quality assurance, enhancing customer satisfaction. Adept at multitasking and stock management, consistently fostering a collaborative team environment to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Merchandising Service Associate
Lowes
Lee's Summit, MO
05.2025 - Current
- Assisted customers by addressing inquiries and providing product information.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Processed transactions accurately using point-of-sale systems.
- Learned company policies and procedures to effectively support customer needs.
Barista
Freedom Enterprise
Independence, MO
06.2024 - Current
- Prepared coffee beverages following standardized recipes to ensure quality and consistency.
- Provided excellent customer service by engaging with customers and addressing their needs promptly.
- Operated espresso machines, grinders, and blenders efficiently while maintaining cleanliness standards.
- Assisted in inventory management by restocking supplies and tracking product levels daily.
- Trained new baristas on equipment operation and beverage preparation techniques to enhance team performance.
- Implemented effective cash handling procedures during transactions to ensure accuracy in payments.
- Monitored product freshness and quality, discarding expired items to maintain store standards.
- Collaborated with team members to create a positive work environment that focused on service excellence.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Kennel Technician
Lees Summit Animal Hospital
Lee's Summit, MO
08.2022 - 05.2023
- Assisted customers by addressing inquiries and providing product information.
- Maintained a clean and organized workspace to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Processed transactions accurately using point-of-sale systems.
- Learned company policies and procedures to effectively support customer needs.
Delivery Driver
Dodge Chrysler Jeep Ram
Lenexa, KS
05.2024 - 06.2025
- Delivered vehicles to customers, ensuring timely and safe transportation.
- Conducted pre-trip inspections to maintain safety standards and vehicle reliability.
- Assisted in inventory management by tracking vehicle locations and statuses.
- Communicated effectively with dispatchers regarding delivery schedules and route changes.
- Maintained accurate documentation of deliveries, including customer signatures and mileage logs.
- Resolved customer inquiries and concerns promptly to enhance service satisfaction.
- Adhered to all local traffic laws and company policies during deliveries for compliance.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Left due to pregnancy.
Night Supervisor
Dunkin Donuts
Independence, MO
02.2024 - 05.2024
- Supervised overnight operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory control, reducing waste through efficient stock rotation and product usage.
- Implemented quality assurance measures to maintain product consistency and enhance customer satisfaction.
- Coordinated staff scheduling, optimizing workforce efficiency during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive experiences and loyalty.
- Conducted regular equipment checks to ensure optimal performance and reduce downtime.
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.
OPS Team
Tractor Supply Company
Independence, MO
05.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Pharmacy Technician - Medicine
Penn Foster College
Scottsdale, AZElectrical - Electrical
Track To The Trades
Lee's Summit, MOHigh School Diploma -
Rosebud Homeschool Academy
Independence, MO05.2021
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Cross-selling and upselling
- Stock replenishment
- Product or service support
- Stock management proficiency
- Customer service excellence
- Client relationship building
- Payment processing
- Multitasking and organization
- Excellent communication
- Listening skills
- Computer skills
- Order fulfillment
- Repairs scheduling
- Price quoting
- Strong work ethic
- Mechanical aptitude
- Attention to detail
- Team collaboration
- Data entry
Timeline
Merchandising Service Associate
Lowes
05.2025 - Current
Barista
Freedom Enterprise
06.2024 - Current
Delivery Driver
Dodge Chrysler Jeep Ram
05.2024 - 06.2025
Night Supervisor
Dunkin Donuts
02.2024 - 05.2024
Kennel Technician
Lees Summit Animal Hospital
08.2022 - 05.2023
OPS Team
Tractor Supply Company
05.2022 - 12.2023
Pharmacy Technician - Medicine
Penn Foster College
Electrical - Electrical
Track To The Trades
High School Diploma -
Rosebud Homeschool Academy