Guest-focused hospitality professional with hands-on experience in attractions, large-scale venues, seasonal events, and high-volume environments. Proven ability to engage guests, manage operations under pressure, and deliver memorable experiences while maintaining safety, efficiency, and standards. Adaptable, energetic, and passionate about creating positive guest interactions.
Work History
Seasonal Recreation Host - Orlando World Center
3 Months
Frankie | 04.2026 - Current
Supported guests in pool areas, enhancing their overall enjoyment and satisfaction
Attended and assisted guests throughout pool areas to ensure a welcoming and enjoyable experience
Provided towels, amenities, and support to guests while maintaining a high standard of service
Upheld cleanliness and organization of pool facilities, contributing to a pleasant guest experience
Implemented safety guidelines and monitored compliance with pool regulations to maintain a secure environment
Seasonal Roles – ICE! Attraction & Guest Services
4 Months
Gaylord Palms Resort & Convention Center | 09.2024 - 01.2025
Enhanced guest experiences at Gaylord Palms’ signature ICE! attraction by providing high-energy interactions
Supported guests with ticketing, wayfinding, attraction information, and accessibility needs to improve overall satisfaction
Coordinated guest flow and queue operations to ensure safety and seamless throughput
Maintained professionalism and service excellence in a fast-paced, immersive environment
Represented brand standards while creating memorable moments for guests of all ages
Attractions Cast Member – Mickey & Minnie’s Runaway Railway
3 Months
Walt Disney World Resort | 09.2024 - 12.2024
Operated attraction systems to ensure guest safety and maximize operational efficiency
Engaged with guests to deliver magical, story-driven experiences
Assisted with loading/unloading, crowd control, and attraction flow
Addressed guest questions and concerns with courtesy and effective problem-solving
Maintained Disney service standards in a high-volume, detail-oriented environment
DJ | Skate Guard | Guest Services
1 Year 5 Months
Ice Factory of Central Florida | 10.2022 - 03.2024
Created an energetic and welcoming environment for public skate sessions and events
Oversaw rink atmosphere by hosting games, playing, music, and engaging guests
Managed cashier stations with precision during high-traffic events to ensure smooth transactions
Supported food service teams by providing assistance during busy meal periods. by preparing and delivering food in fast-paced environments
Education
High School Diploma
Gateway High School | Kissimmee, FL | 05-2024
Skills
Guest engagement
Visitor Management
High-volume environments
Guest Interaction
Customer Service
Attractions & Venue Operations
Safety management
Team Collaboration
Communication & Interpersonal Skills
Timeline
Seasonal Recreation Host - Orlando World Center
Frankie
04.2026 - CurrentRead More
Seasonal Roles – ICE! Attraction & Guest Services
Gaylord Palms Resort & Convention Center
09.2024 - 01.2025Read More
Attractions Cast Member – Mickey & Minnie’s Runaway Railway