Brandon Ingram

Deployed extensive 10-year active-duty background to fulfill Navy Reserve duties.
- Perform equipment diagnostics, repairs, and preventive maintenance to ensure operational readiness.

• Spearheaded the replacement of 1,500 computers, laptops, and mobile workstations at Baptist Anderson Hospital, significantly enhancing productivity and patient care through improved technological infrastructure.
• Coordinated with various departments for goal alignment leading to successful project delivery.
• Managed resolution of 42 service requests using ServiceNow, guaranteeing consistent client assistance throughout system updates.
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• Conducted rigorous testing, troubleshooting, and repairs of communication devices, reducing system downtime by 40% and increasing operational efficiency by 25%.
• Executed in-depth inspections to ensure operational reliability of equipment.
• Resolved 132 VIDS and ETVS technical issues promptly, boosting customer satisfaction.
• Enhanced team cohesion by mentoring junior staff on technical procedures and best practices.

• Utilized approved methods to install and maintain a variety of electrical systems.
• Directed rapid repairs and urgent maintenance for diverse electronic equipment, achieving reduced operational interruptions.
• Developed a comprehensive documentation system for repair issues and solutions, optimizing parts inventory management and reducing customer support tickets by 40%.
• Increased repair productivity by 30% through optimized processes and refined inventory controls.

• Applied wiring diagrams, schematics, and testing equipment to troubleshoot issues with circuit boards and wire harnesses.
• Minimized downtime by effectively addressing equipment malfunctions.
• Assembled, tested, and maintained high-performing electronic components and systems, ensuring optimal functionality