Brandon Jackson
Marietta,GA
Summary
Customer Service Representative with years of experience excelling in client satisfaction and operational efficiency. Demonstrated expertise in mentoring, research analysis, and client relationship management. Adept at using advanced organizational tools to enhance client engagement and streamline administrative duties.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
Hudson's Pack n Move
05.2024 - Current
- Answer phone calls, assist clients with moving inquiries, ensure a smooth customer experience through approximately 15 calls per day
- Provide accurate moving service estimates, enhancing client trust and satisfaction
- Schedule and confirm moves, coordinating logistics for seamless operations
- Research necessary information to guarantee safe and efficient moves, improving service reliability
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Associate
IKEA
07.2021 - Current
- Receive inbound goods while maintaining high accuracy in inventory tracking and management
- Operate forklifts and other machinery safely, contributing to a secure and productive work environment
- Optimized inventory system to achieve 15% quicker sales space replenishment
- Trained and mentored 10 new staff, fostering a collaborative and skilled workforce.
Virtual Assistant
Zakeya LaNique Photography
04.2021 - Current
- Manage client communications, guaranteeing timely responses and high client satisfaction
- Coordinate schedules and appointments, improving efficiency and time management
- Conduct research and data entry tasks, providing accurate and valuable information to clients
- Facilitate smooth client operations by managing essential administrative duties
- Analyze client workflows to propose improvements, increasing operational efficacy
- Enhance client relationship management through proactive problem resolution
- Implement cutting-edge organizational tools to elevate the client experience
- Streamline document management for enhanced access and reliability.
Virtual Customer Service Rep
Say High Inc, Distribution Center
08.2020 - 01.2023
- Led a virtual customer service team, reducing response times by, boosting satisfaction scores
- Analyzed customer feedback to refine service protocols, significantly boosting operational standards
- Resolved complex customer issues with personalized solutions, resulting in referrals and client loyalty
- Implemented new scheduling protocols, achieving measurable improvements
- Scheduled and coordinated events, establishing smooth execution and positive customer interactions
- Perform administrative duties, maintaining precise client files and documentation
- Engage potential clients, securing accurate event details and seamless information exchange
- Enhanced customer satisfaction through strategic management and team leadership
- Trained new team members, focusing on adherence to company values and service excellence
Senior Warehouse Associate
Marshalls Distribution Center
09.2012 - 08.2020
- Managed inventory database with scanner tools, verifying data accuracy and completeness
- Adapted to a fast-paced, high-volume environment, maintaining efficiency and productivity
- Verified data quality before warehouse loading, ensuring accurate records.
- Trained new warehouse associates, enhancing overall team performance and productivity.
Education
Some College (No Degree) - Mathematics And Computer Science
Georgia Southern University
Statesboro, GASkills
- Customer Relationship Management
- Appointment/Schedule Coordination
- Workflow Enhancement
- Data Entry
- Administrative Duties
- Time Management
- Problem Resolution
- Research Analysis
- Client Communication
Timeline
Customer Service Rep
Hudson's Pack n Move
05.2024 - Current
Warehouse Associate
IKEA
07.2021 - Current
Virtual Assistant
Zakeya LaNique Photography
04.2021 - Current
Virtual Customer Service Rep
Say High Inc, Distribution Center
08.2020 - 01.2023
Senior Warehouse Associate
Marshalls Distribution Center
09.2012 - 08.2020
Some College (No Degree) - Mathematics And Computer Science
Georgia Southern University
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