Brandon Jacoba
Bennington,NE
Summary
To contribute to my employer's financial and customer success by providing accurate, team-oriented and energetic performance on a daily basis. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Enterprise Customer Success Manager
Shogun Labs, Inc
01.2023 - 04.2023
- Built relationships with enterprise clients to improve and increase customer sentiment and adoption of product
- Managed and executed renewals and expansion within book of business
- Communicate/share insights to amplify customer voice and to inform of product development, enablement, and content needs.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Enterprise Account Executive
Shogun Labs, Inc
04.2022 - 01.2023
- Developed an account strategy and pipeline to meet quarterly and annual goals while maintaining sales reports and accurate forecasting.
- Seek to understand digital experience challenges of prospects and current stakeholders.
- Worked closely with Sales Engineers to uncover technical challenges and opportunities as well as the greater sales ecosystem.
- Develop innovative proposals, position complex pricing structures and negotiate contracts and deal-closing requirements quickly and efficiently.
Enterprise Account Executive
Talkdesk
06.2021 - 03.2022
- To understand the Talkdesk platform and to create a solution tailored to the customer needs
- Meet and exceed quarterly and annual quota
- Create and execute a sales strategy to product consistent achievements against Talkdesk’s short and long term goals.
Account Executive
Perceptyx
10.2019 - 06.2021
- Responsible for driving sales for Perceptyx solutions into enterprise accounts in defined sales territory
- Represent Perceptyx and its product suite within and among various business units and divisions of enterprise organizations
- Developed and managed sales pipeline, prospect, and closing of deals
Account Executive
PayPal
11.2014 - 09.2019
- Managed sales cycle to maintain solid customer base.
- Serviced accounts and proposed new products and services to maximize revenue.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Responsible for understanding the customer's business needs in detail and aligning their needs with appropriate solutions to proactively drive new sales and growth opportunities.
- Managed the entire sales cycle including prospecting, outreach, qualifying, and closing.
Customer Solutions Representative- New Member/Top Customer
PayPal
12.2013 - 10.2014
- Served as trusted consultant in onboarding new merchants with implementing PayPal’s sales process
- Successfully managed pipeline of over 150+ active leads within Salesforce
- Strong passion for competing at highest level in acquiring new businesses and meeting all metrics expected from my position
- To answer phone calls and respond to emails in real time or to pass information to appropriate department for said issue
- Effectively resolve issues or create new opportunity for customer to transact using PayPal
- Successfully preformed at highest level on team to achieve top KDI scores in response to feedback from customers.
Education
Business Analytics & Management
Bellevue University
Sports Marketing
Iowa Western Community College
Skills
- Written/Verbal Communication and Interpersonal Collaboration
- Client Relationship-Building
- Negotiation
- Consultative Selling
- Microsoft Office & Google Spaces efficient
- CRM Software
- Lead Generation Management
- Customer Retention Strategies
Timeline
Enterprise Customer Success Manager
Shogun Labs, Inc
01.2023 - 04.2023
Enterprise Account Executive
Shogun Labs, Inc
04.2022 - 01.2023
Enterprise Account Executive
Talkdesk
06.2021 - 03.2022
Account Executive
Perceptyx
10.2019 - 06.2021
Account Executive
PayPal
11.2014 - 09.2019
Customer Solutions Representative- New Member/Top Customer
PayPal
12.2013 - 10.2014
Business Analytics & Management
Bellevue University
Sports Marketing
Iowa Western Community College
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