Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

GianCarlos Jeanville

Enterprise Customer Success Manager
Pompano Beach,FL
GianCarlos Jeanville

Summary

Accomplished Enterprise Customer Success Manager with a proven track record of success in managing complex customer relationships and driving revenue growth. Expert in developing and implementing customer success strategies that enhance client retention, expansion, and overall satisfaction. Skilled in collaborating with cross-functional teams, including sales, marketing, and product, to align with customer needs and drive customer advocacy. Lean Six Sigma Green Belt certified professional with strong project management and problem-solving skills.

Overview

9
years of professional experience
6
years of post-secondary education

Work History

BrightTALK, Inc.
Fort Lauderdale, FL

Enterprise Customer Success Manager
07.2022 - 12.2022

Job overview

  • Managed a portfolio of 30 top-performing accounts in the Cloud Computing, Data Security & Virtualization Technology Industry, overseeing customer success enablement tools evaluation and creating new processes for the CSM enterprise & growth team.
  • Developed and implemented customer success strategies, resulting in increased client retention, expansion, and revenue growth.
  • Collaborated cross-functionally to ensure alignment with customer needs and drive customer advocacy.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

BrightTALK, Inc.
Fort Lauderdale, FL

Customer Success Manager
01.2022 - 07.2022

Job overview

  • Nurtured over 97 ongoing customer relationships, maintaining a 100% client retention rate and a 98% customer satisfaction score.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Provided leadership and mentoring to customer success team members, ensuring high performance and productivity.
  • Collaborated with sales, marketing, and product teams to ensure seamless customer onboarding, adoption, and value realization.

Poprouser, Inc.
Miami, FL

Director of Sales and Marketing
08.2018 - 08.2020

Job overview

  • Led the development and execution of comprehensive sales and marketing strategies, resulting in a 75% increase in revenue growth and a 3% increase in market share.
  • Analyzed market trends and customer needs to identify new business opportunities and improve customer experiences.
  • Optimized and automated sales functions, achieving a close rate of 25% and increasing new prospect acquisitions by 100% through innovative marketing strategies.
  • Utilized CRM software to track sales progression and communicate project needs.

Resort Release, Inc.
Miami, FL

Sales Education Training Manager
01.2017 - 06.2017

Job overview

  • Conducted coaching, counseling, and feedback sessions, increasing competency rate to 80% and reducing churn to 2%.
  • Led development programs, training seminars, and online modules, reducing onboarding time for new hires by 65%.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.

Santo Angelo Cables
Miami, FL

Director of Sales & Customer Success
12.2013 - 12.2016

Job overview

  • Developed and executed sales and marketing strategies, resulting in a 75% revenue growth and a 3% increase in market share.
  • Participated in industry events and conferences to stay updated on trends and best practices.
  • Monitored and analyzed sales and customer success performance metrics, achieving business goals and improving sales targets by 35%.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

Florida International University
Miami, FL

Master of Science from Marketing Management And Research
01.2020 - 12.2020

University Overview

University of Connecticut
Storrs, CT

Bachelor of Arts from Latin American And Caribbean Studies
05.1998 - 05.2003

University Overview

Skills

Schedule Management

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Software

Office 365

MailChimp

Qualtrics

Hubspot

Box

Pardot

G-Suite

Asana

Tableau

SurveyMonkey

ChurnZero

Qlik Sense

Gainsight

Slack

Salesforce

Zendesk

Marketo

Timeline

Enterprise Customer Success Manager
BrightTALK, Inc.
07.2022 - 12.2022
Customer Success Manager
BrightTALK, Inc.
01.2022 - 07.2022
Florida International University
Master of Science from Marketing Management And Research
01.2020 - 12.2020
Director of Sales and Marketing
Poprouser, Inc.
08.2018 - 08.2020
Sales Education Training Manager
Resort Release, Inc.
01.2017 - 06.2017
Director of Sales & Customer Success
Santo Angelo Cables
12.2013 - 12.2016
University of Connecticut
Bachelor of Arts from Latin American And Caribbean Studies
05.1998 - 05.2003

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GianCarlos JeanvilleEnterprise Customer Success Manager