ASHLEY ROWLEY
Eagle Mountain,UT
Summary
I'm a self-starting, people-loving, and detail-oriented professional with a keen eye for accuracy. I'm seeking a fresh opportunity to grow skills in a new industry.
Overview
17
17
years of professional experience
Work History
Enterprise Customer Success Manager
Jolt Software
12.2019 - Current
- Improved churn rates by effectively managing at-risk accounts through proactive communication and targeted interventions.
- Provided support to ensure clients operations ran smoothly
- Managed key client relationships, leading to increased account retention and growth.
- Grew Dairy Queen from Mid-market to Enterprise, helped roll out a 2200 location Jack in the Box.
- Customer Success Manager of the year (2022)
- Conducted regular account reviews, identifying areas of improvement and implementing action plans accordingly.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Delivered impactful presentations showcasing product capabilities, aligning with specific client needs and goals.
FREELANCE LIFESTYLE PHOTOGRAPHER
ASHLEY ELIZA PHOTOGRAPHY
05.2010 - Current
COMPLIANCE MANAGER
RESPONSE MARKETING, LLC
07.2014 - 11.2019
- Senior lead and manager of ten compliance agents
- Personally transitioned department during company acquisition
- Responsibilities include accounting reports for executive team, compiling sales reports; managing department auditing, order and sales database management, customer service and sales support for multiple teams of sales professionals.
COMPLIANCE SUPERVISOR
PROFESSIONAL MARKETING INTERNATIONAL
03.2011 - 07.2014
- Managed a team of ten compliance secretaries
- Tasks included weekly scheduling, sales reports, commission reports, and order processing.
COMPLIANCE SECRETARY
PROFESSIONAL MARKETING INTERNATIONAL
05.2008 - 03.2011
- Worked closely with sales teams overseeing account paperwork, entered and managed client accounts into multiple CRM systems
- Order processing for new clients and lead them through registration and onto PMI success track.
DEPARTMENT SECRETARY
SNOW COLLEGE
09.2007 - 04.2008
- Assisted professors in student grading, appointment scheduling, recruitment event planning and daily class preparation management
- Managed office inbound calls and service.
Education
Earned credits toward Art and Visual Communications, Photography Emphasis -
UTAH VALLEY UNIVERSITY
OREM, UT01.2012
Associate of Science -
SNOW COLLEGE
EPHRAIM, UT04.2008
Skills
- Strong knowledge in Microsoft Word, Excel, PowerPoint, CRM software, Planhat, Salesforce, wire transfer protocol, document control, customer service, basic accounting and processing, social media management, Adobe Lightroom, and DSLR photography Experience in managing and organizing large projects from beginning to completion
- Upselling and Expansion
- Customer Service
- Strategic Planning
- Schedule Management
- Customer training
Timeline
Enterprise Customer Success Manager
Jolt Software
12.2019 - Current
COMPLIANCE MANAGER
RESPONSE MARKETING, LLC
07.2014 - 11.2019
COMPLIANCE SUPERVISOR
PROFESSIONAL MARKETING INTERNATIONAL
03.2011 - 07.2014
FREELANCE LIFESTYLE PHOTOGRAPHER
ASHLEY ELIZA PHOTOGRAPHY
05.2010 - Current
COMPLIANCE SECRETARY
PROFESSIONAL MARKETING INTERNATIONAL
05.2008 - 03.2011
DEPARTMENT SECRETARY
SNOW COLLEGE
09.2007 - 04.2008
Earned credits toward Art and Visual Communications, Photography Emphasis -
UTAH VALLEY UNIVERSITY
Associate of Science -
SNOW COLLEGE
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