Brandon Jarkow
Glen Head,NY
Summary
Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Flexible hard worker ready to learn and contribute to team success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Service Manager
All Day Plumbing & Heating Corp.
Queens Village, NY
09.2017 - Current
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Reviewed customer billing statements for accuracy prior to release.
- Performed root cause analysis on recurring problems encountered by customers.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Ensured compliance with applicable laws and regulations related to services provided.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
Dispatcher
All Day plumbing & Heating Corp.
New Hyde Park, NY
09.2016 - Current
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 27 drivers.
Customer Service Representative
Popular Plumbing & Heating Corp.
New Hyde Park , NY
09.2016 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
Sales Representative
All Day Plumbing & Heating Corp.
New Hyde Park, NY
09.2016 - Current
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Recommended, selected and located merchandise based on customer desires.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Reviewed monthly performance against targets set by management team.
Pizza Clerk
Villa Meci
Glen Head, NY
01.2015 - 08.2016
- Greeted customers in person and over the phone, taking orders for pizza.
- Processed customer payments through cash register or credit card machine.
- Verified accuracy of orders before delivery or pick up by customers.
- Stocked shelves with pizza boxes, utensils, napkins, condiments and other supplies.
- Cleaned work area throughout shift including sweeping floors, washing dishes and wiping counters.
- Performed closing tasks such as counting money in cash drawer and restocking supplies.
- Kept customer and food preparation areas clean and well-organized.
- Prepared multiple orders at once for speedy service.
- Dropped off food and drink orders for customer pickup.
- Collaborated with team to deliver timely service of items.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Packaged and bagged cooked food and prepared items.
- Kept items warm until sold using heat lamps.
Education
High School Diploma -
North Shore Senior High School
Glen Head, NYSkills
- Supply Procurement
- Estimating and Quoting
- Relationship Building
- Expert in Excel, Service Titan, Sampro Operating Systems
- Customer Service
- Customer Service Management
- Project Planning
- Fluent in English
- Shift Scheduling
- Goal Setting
- New Employee Hiring
- Staff Supervision
- Workplace Safety
- Schedule Management
- Employee Training and Development
- Inventory Management
- Culture Development
- Conflict Resolution
- Employee Relations
- Staff Management
- Regulations Compliance
- Coaching and Mentoring
- Compliance Enforcement
- Supply Ordering
- Problem-Solving
- Data Management
- Upselling
- Workflow Management
- Time Management
- Coaching and Mentorship
- Employee Supervision
- Maintenance Planning
- Staff Motivation
Timeline
Service Manager
All Day Plumbing & Heating Corp.
09.2017 - Current
Dispatcher
All Day plumbing & Heating Corp.
09.2016 - Current
Customer Service Representative
Popular Plumbing & Heating Corp.
09.2016 - Current
Sales Representative
All Day Plumbing & Heating Corp.
09.2016 - Current
Pizza Clerk
Villa Meci
01.2015 - 08.2016
High School Diploma -
North Shore Senior High School
Similar Profiles
David LalondeDavid Lalonde
Plumbing Division Mgr/Asst GM at Day & Nite Plumbing & HeatingPlumbing Division Mgr/Asst GM at Day & Nite Plumbing & Heating
Betsy LloydBetsy Lloyd
Office Manager/Senior Bookkeeper at Harris/Hirsh Plumbing & Heating Corp.Office Manager/Senior Bookkeeper at Harris/Hirsh Plumbing & Heating Corp.
Edwina TinitaliEdwina Tinitali
Office Coordinator at Fox Plumbing & Heating/Mercurio's Heating & ACOffice Coordinator at Fox Plumbing & Heating/Mercurio's Heating & AC