Robbie Jones

• Answered incoming phone calls while typing up accurate notes to complete scheduling
• Responded to customer requests for products, services, and company information
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Made outbound calls regarding billing issues
• Communicated with customers via email
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
• Managed scheduling and billing for commercial properties
• Greeted and directed customers and vendors
• Helped to organize and maintain office area
• Completed office duties such as mailing, photocopying, scanning documents, etc.

Whidbey Coffee - Kirkland, WA | January 2020 - April 2020

• Prepare a variety of drinks including hot and cold coffees, iced non coffee drinks, teas, and blended drinks
• Thoroughly clean and sanitize work stations, including utensils and coffee machines
• Communicate with coworkers efficiently to maintain a good work flow
• Make customers orders and process payments using POS system
• Provide quick and satisfactory customer service
• Face and organize food items and coffee displays for best visual appeal
• Describe drink menu items to customers, as well as create new menu items
• Open and close stand/store
• Maintain a positive attitude when handling and resolving customer complaints
• Neatly organize back stock and take store inventory

• Received new prescriptions, transfers, and refills (electronic/phone/fax)
• Prepared prescriptions, calculated dosages
• Dispensed medications manually or used automated dispensing machine
• Restocked drug dispensing machine labels, performed machine maintenance
• Worked with insurance companies to resolve customer billing issues
• Electronically tracked patient records and prescriber data
• Interacted with customers in a professional manner, maintained patient confidentiality
• Ordered drugs to replenish pharmacy supply

• Processed transactions using POS system
• Faced shelf items in store for optimal sales, created eye-catching store displays to draw customers in
• Special ordered products for customers that we did not have in stock
• Maintained a clean and organized store at all times
• Opened and closed store (shift dependent)
• Served milkshakes and ice cream, created new menu items
• Placed weekly order with food supplier for ice cream and toppings

• Greeted and seated customers, accommodated any special requests
• Quickly and efficiently cleaned, restocked and set tables
• Refilled beverages, took empty plates, boxed leftovers
• Checked all take-out orders for accuracy before pick up
• Assisted servers with food and drink orders during peak time
• Provided on-the-job training for new employees