Brianna Henry
Miami,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
kmart
Frederiksted, St.croix
01.2023 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Head Cake Decorator
Plaza Extra Supermarket
Christiansted, St.croix
05.2021 - 12.2022
- Placed orders with suppliers for delivery of products required for daily operations.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Developed creative designs for cakes based on customer specifications.
- Organized and managed the daily operations of a cake decorating team.
- Created custom fondant figures, flowers, and other decorations for special orders.
- Troubleshot any problems that arose during the creation process of a cake.
- Ordered additional supplies as needed to meet demand for decorated cakes.
Barista
grounded cafe
Christiansted, St.croix
07.2020 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
Cook
gmax service station and fast food
Christiansted, St.croix
07.2019 - 03.2020
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
Cashier
Cost U Less Inc.
Christiansted, St.croix
07.2019 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Bartender
tail end bar and resturant
Frederiksted, St.croix
12.2018 - 09.2019
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
cafe de la creme
Christiansted, St.croix
04.2018 - 12.2018
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Medical Assisting
University of The Virgin Islands
christiansted, VI02.2024
High School Diploma -
Cfeg
Frederiksted,st.croix05.2018
Skills
- Paperwork Processing
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Cake Decoration
- Knowledge of Raw Materials
- Food Handling Safety
- Design Methods
- Quality Control
- Beverage Preparation
- Basic Accounting
- Payment Processing
- Coffee Expertise
- Cash Handling
Affiliations
As a 22 year old i love getting involved in different activities ,voulunteering ,gardening,painting and babysitting ive volunteered at many summer camps and childrens centers my goal is to become a neonatal intensive care nurse in my future
Certification
i am currently in the process of obtaining my CMA certification to become a medical assistant
Timeline
Customer Service Representative
kmart
01.2023 - 05.2023
Head Cake Decorator
Plaza Extra Supermarket
05.2021 - 12.2022
Barista
grounded cafe
07.2020 - 01.2022
Cook
gmax service station and fast food
07.2019 - 03.2020
Cashier
Cost U Less Inc.
07.2019 - 11.2019
Bartender
tail end bar and resturant
12.2018 - 09.2019
Server
cafe de la creme
04.2018 - 12.2018
Medical Assisting
University of The Virgin Islands
High School Diploma -
Cfeg
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