Jack Remo
Wyckoff,NEW JERSEY
Summary
Organized student with driven work ethic and history of timely attendance. Reliable and dependable with excellent communication and teamwork skills. Friendly and helpful to deliver positive customer and coworker relationships. Experience with documenting in a medical office including scanning and filing. Worked in pressured environments and great determination. Always urging to learn new ideas and concepts in the medical field. Intended on entering Medical School.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
2022.01 - Current
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Barista
Starbucks
2020.11 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Scanning Operator
Family Eye Care Optometry
2022.06 - 2022.09
- Prepared and processed papers for use in scanning, microfilming and microfiche.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Sorted, verified and staged finished work for approval, binding and distribution.
Server Assistant
Willow and Whisk
2020.05 - 2020.09
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Set up tables and chairs for parties and large groups.
- Carried food orders to specific restaurant tables and served guests.
- Cleared dishes after courses for prompt table maintenance.
- Provided exceptional service to high volume of daily customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
Education
Some College (No Degree) -
Rutgers, The State University of New Jersey
New Brunswick, NJHigh School Diploma -
Ramapo High School
Franklin Lakes, NJ06.2022
Skills
- Calm Under Pressure
- Verbal and Written Communication
- Speedy and Efficient
- Records Management
- Detail-Oriented
- Document Distribution
- Electronic Document Preparation
- Athletic - Strong Build
- Cleaning and Sanitizing
- Workstation Maintenance
- Inventory Management
- Team Player
- Active Listener
- Coffee Expertise
- Safe Food Handling Practices
Timeline
Scanning Operator
Family Eye Care Optometry
2022.06 - 2022.09
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
2022.01 - Current
Barista
Starbucks
2020.11 - Current
Server Assistant
Willow and Whisk
2020.05 - 2020.09
Some College (No Degree) -
Rutgers, The State University of New Jersey
High School Diploma -
Ramapo High School
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