SAV TAYLOR
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Talented trainer and mentor with performance-oriented mindset. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
01.2024 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Communicated professionally with pet owners via phone, email, and text.
- Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates for pet owners.
- Followed pet care instructions for dietary needs and medication regimens.
Receptionist
Elements Massage
04.2022 - 07.2023
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Answered phones promptly and directed incoming calls to the correct offices.
Senior Brand Ambassador
American Eagle Outfitters, Inc
11.2021 - 04.2022
- Showed an understanding of customer's personal styles and preferences when offering product advice
- Completed floorsets, filled floors, and rang up customers
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty
Education
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges - South Mountain Community College
05.2027
High School Diploma -
Mountain Pointe High School
05-2023
Skills
- Team training and leadership
- Fast learner
- Administrative support
- Customer complaint resolution
- Appointment scheduling
- Customer support
- Team task delegation
Certification
- Mental Health First Aid
- Professional Resilience Specialist
- Compassion Fatigue/Burnout Specialist
- Mindfulness-Informed Technician
- Self-Care Technician
- ProTrainings Canine and Feline CPR & First Aid
- Food Handlers Card
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Lead Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
01.2024 - Current
Receptionist
Elements Massage
04.2022 - 07.2023
Senior Brand Ambassador
American Eagle Outfitters, Inc
11.2021 - 04.2022
- Mental Health First Aid
- Professional Resilience Specialist
- Compassion Fatigue/Burnout Specialist
- Mindfulness-Informed Technician
- Self-Care Technician
- ProTrainings Canine and Feline CPR & First Aid
- Food Handlers Card
Bachelor of Science - Behavioral Sciences
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Mountain Pointe High School
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