Dianna Carlisi
Hamilton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
K9 Resorts Daycare & Luxury Hotel
Cherry Hill, NJ
12.2024 - Current
- Supervised daily operations, including scheduling shifts and assigning duties.
- Organized and maintained inventory for day-to-day operations.
- Provided daily care for pets, ensuring their comfort and well-being.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Delegated work to staff, setting priorities, and goals.
- Recruited and trained new employees to meet job requirements.
Personal Lines Insurance Agent
New Jersey Manufacturers Insurance
Trenton, NJ
03.2024 - 12.2024
- Assisted clients with policy renewals and coverage adjustments throughout the year.
- Resolved client inquiries and issues promptly, enhancing customer service experience.
- Collaborated with underwriters to determine appropriate coverage levels for clients.
Assistant Manager
K9 Resorts Daycare & Luxury Hotel
Hamilton, NJ
10.2020 - 03.2024
- Provided daily care for pets, ensuring their comfort and well-being.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Delegated work to staff, setting priorities, and goals.
- Recruited and trained new employees to meet job requirements.
Cashier
Kohls Department Store
Hamilton, NJ
07.2019 - 01.2021
- Assist customers with returns and exchanges to ensure satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Hamilton High School West
Hamilton, NJ06-2019
Skills
- Customer service
- Animal care
- Team leadership
- Communication skills
- Time management
- Adaptability and flexibility
Accomplishments
- First employee in K9 Resorts to score a 100% in every aspect of a tour and interaction with a secret shopper
- Certificate of Commendation given 9/16/2022 from Rich Schlatter for outstanding leadership and management of an emergency situation.
Certification
- Professional Pet Boarding Certification Level 1 & 2
- IBPSA Canine Pet Care Provider Certification
- IBPSA Canine Pet Care Specialist
- Pro Pet Hero First Aid and CPR for Pets
- Heros for Healthy Pets
- PetTech CPR & First Aid
Timeline
Assistant Manager
K9 Resorts Daycare & Luxury Hotel
12.2024 - Current
Personal Lines Insurance Agent
New Jersey Manufacturers Insurance
03.2024 - 12.2024
Assistant Manager
K9 Resorts Daycare & Luxury Hotel
10.2020 - 03.2024
Cashier
Kohls Department Store
07.2019 - 01.2021
High School Diploma -
Hamilton High School West
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