Brandon Johnson
Sarasota,FL
Summary
Experienced director of operations proficient in managing restaurant operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
12
12
years of professional experience
Work History
Multi-Unit Manager
Papa Johns Pizza
03.2020 - 10.2023
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
Multi-Unit Operation Manager
Papa Johns
08.2019 - 03.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
General Manager
Papa Johns Pizza
05.2015 - 08.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Papa John's Pizza
10.2011 - 04.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Lakeland High School
Lakeland2011
Skills
- Data Analysis
- Negotiation
- Operations Management
- Business Administration
- Financial Management
- P&L Management
- Business Planning
- Staff Management
- Vendor Sourcing
- Inventory Monitoring
- Strategic Planning
Timeline
Multi-Unit Manager
Papa Johns Pizza
03.2020 - 10.2023
Multi-Unit Operation Manager
Papa Johns
08.2019 - 03.2020
General Manager
Papa Johns Pizza
05.2015 - 08.2019
Manager
Papa John's Pizza
10.2011 - 04.2015
High School Diploma -
Lakeland High School
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