Preeyah Popovich
Dallas,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Starbucks-Dallas/Fort Worth International Airport
Dallas, TX
08.2021 - Current
- Evaluated budget plans and current costs to project trends and recommend updates
- Maximized branch revenue by optimizing daily operations
- Analyzed regional market trends to discover new opportunities for growth
- Managed business expansion, revenue development and market gains
- Strategized business operations, merchandising strategies and personnel moves
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
- Promoted product and service benefits through facility tours and engaging presentations
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
- Mentored team members by demonstrating best practices for sales and customer service
- Generated contractor documentation and organized and distributed inserts and advertisements
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
Training Assistant
KinderCare Learning Centers
Country Club Hills, IL
03.2020 - 08.2021
- Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels
- Stayed calm and patient in all student interactions to support individual growth and development
- Involved parents in student learning to increase family interaction and student support
- Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material
- Built and strengthened positive relationships with students, parents and teaching staff
- Taught students fundamental building blocks and advanced concepts
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
- Applied proactive behavior management techniques for classroom discipline
- Organized diverse activities to promote physical, mental and social growth of each child
- Arranged rooms to facilitate optimal education for student groups
- Set and communicated ground rules for classroom based on respect and personal responsibility
- Established open and loving environment where children could express desires and focus on learning
- Clearly communicated objectives for all lessons, units and projects to students and parents
- Guided students through active shooter and fire drills, maintaining order and child safety
- Liaised between parents and administrative staff to clarify classroom and individual student objectives
- Maintained secure, disciplined classroom to give each student positive learning environment
- Worked with students one-on-one to boost skills in weak areas and help grasp new concepts
- Updated files for individual children and teachers for recordkeeping.
General Manager
El Pollo Loco
Arlington, TX
08.2019 - 02.2020
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottomline profitability
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Encouraged, trained and disciplined employees to maximize performance
- Designed sales and service strategies to improve revenue and retention
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Decreased costs by negotiating with vendors and suppliers for better prices
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Lead Teacher/Assistant Director
KinderCare Learning Centers Inc
Oak Forest, IL
05.2018 - 07.2019
- Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels
- Stayed calm and patient in all student interactions to support individual growth and development
- Involved parents in student learning to increase family interaction and student support
- Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material
- Built and strengthened positive relationships with students, parents and teaching staff
- Taught students fundamental building blocks and advanced concepts
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
- Applied proactive behavior management techniques for classroom discipline
- Organized diverse activities to promote physical, mental and social growth of each child
- Arranged rooms to facilitate optimal education for student groups
- Set and communicated ground rules for classroom based on respect and personal responsibility
- Established open and loving environment where children could express desires and focus on learning
- Clearly communicated objectives for all lessons, units and projects to students and parents
- Guided students through active shooter and fire drills, maintaining order and child safety
- Liaised between parents and administrative staff to clarify classroom and individual student objectives
- Maintained secure, disciplined classroom to give each student positive learning environment
- Worked with students one-on-one to boost skills in weak areas and help grasp new concepts
- Updated files for individual children and teachers for recordkeeping.
District Manager
Burger King
Gary, IN
03.2005 - 05.2017
- Evaluated budget plans and current costs to project trends and recommend updates
- Maximized branch revenue by optimizing daily operations
- Analyzed regional market trends to discover new opportunities for growth
- Managed business expansion, revenue development and market gains
- Strategized business operations, merchandising strategies and personnel moves
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
- Promoted product and service benefits through facility tours and engaging presentations
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
- Mentored team members by demonstrating best practices for sales and customer service
- Generated contractor documentation and organized and distributed inserts and advertisements
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
Education
None - Early Childhood Education
National Louis University
Chicago, IL06.2019
CDA - Early Childhood Education
Ashworth College
Norcross, GA06.2018
Skills
- Training and coaching
- Volunteer recruitment
- Classroom supervision
- Business promotions
- Student and family relations
- Program management
- Team development
- Records coordination
- Emergency first aid
- Licensing requirements
- Equipment Operation
- Problem Resolution
- Organization
- Operational Improvement
- Acccounts Receivable
- Succession Planning
- Account Reconciliation
- Market Analysis
- Financial Report Writing
- Profit & Loss
- Behavior Management
- Business Management
- Childcare
- Curriculum Development
- Experience Working With Students
- Guest Relations Experience
- General Ledger Accounting
- Teaching
- Budgeting
- Human Resources
- Accounts Payable
- Pricing
- Classroom Management
- Conflict Management
- Restaurant experience
- QuickBooks
- Analysis skills
- Employee relations
- Leadership
- Facilities management
- Operations Management
- Forecasting
- Financial acumen
- Project management
- Windows
- Trello
- Employment & labor law
- Restaurant management
- Typing
- Business Development
- Kitchen experience
- Growing experience
- Sales management
- Employee evaluation
- Cost management
- Store management
- P&L Management
- Retail management
- Upselling
- Food safety
- Documentation review
- Financial report interpretation
- Microsoft Excel
- Microsoft Office
- Early childhood education
- Management
- Sales
- Communication skills
- Customer service
- Data collection
- English
- Supervising experience
- Recruiting
Certification
- CDA, 06/2022
- National Director, 06/2025
- CPR/First Aid, 05/2021
- ServSafe, 06/2021
- Food Handler Certification
- Child Development Associate Certification
- CPR Certification
- First Aid Certification
- Driver's License
- SIDS Certification
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Operation Manager
Timeline
Multi-Unit Manager
Starbucks-Dallas/Fort Worth International Airport
08.2021 - Current
Training Assistant
KinderCare Learning Centers
03.2020 - 08.2021
General Manager
El Pollo Loco
08.2019 - 02.2020
Lead Teacher/Assistant Director
KinderCare Learning Centers Inc
05.2018 - 07.2019
District Manager
Burger King
03.2005 - 05.2017
None - Early Childhood Education
National Louis University
CDA - Early Childhood Education
Ashworth College