Joseph Brian Paulson Jr
Spokane,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
HMSHost
2022.09 - Current
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability. For 10 revenue centers totaling 9mil in sales ytd.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Operations Manager
Fifty Folds IND
2015.07 - 2022.07
- Devised processes to boost long-term business success and increase profit levels.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Maganger
Grower Gear
2014.04 - 2015.07
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Staff Development
- Revenue Generation
- Cost Containment
- Management Training
- Staff Training
- Multi-Site Operations
- Business Strategy Development
- Multi-Unit Operations Management
- Leadership
- Business Intelligence
- High-Pressure Environments
- Financial Reconciliations
- Inventory Audits
- Plan Projects
- Project Tracking
- Assignment Delegation
- Employee Performance Reviews
- Team Meetings
- Crew Direction
- Facility Improvement
- Leading Meetings
- Improving Employee Engagement
- Overseeing Employees
- Customer Satisfaction
- Progress Tracking
- P&L Responsibility
- Employee Coaching and Mentoring
- Restaurant Operation
- Inventory Accuracy
Certification
Six Sigma
Timeline
Multi-Unit Manager
HMSHost
2022.09 - Current
Operations Manager
Fifty Folds IND
2015.07 - 2022.07
Store Maganger
Grower Gear
2014.04 - 2015.07
Six Sigma