Alicia Giddings

• Oversaw daily operations across multiple restaurant locations.
• Managed inventory and controlled food costs effectively.
• Implemented health and safety standards in all restaurants.
• Ensured compliance with company policies and procedures consistently.
• Coordinated staff schedules to optimize labor efficiency.
• Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
• Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
• Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
• Assisted in developing marketing campaigns tailored specifically for different regions or demographics.

Quality Assurance Production Manager (Nov 2023- June 2025)

• Oversaw daily operations, ensuring adherence to quality standards and efficient workflow.
• Implemented inventory control systems, reducing waste and enhancing product availability.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Analyzed sales data to identify trends and inform menu development decisions.
• Collaborated with suppliers to negotiate contracts and secure high-quality ingredients.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

District Operations Manager - Black Seed Bagels ( Feb 2019- Nov 2023)

• Oversaw budget management, optimizing resource allocation to reduce costs while maintaining service quality.
• Developed strategic plans for the district to achieve short-term and long-term goals.
• Identified business development opportunities resulting in revenue growth for the district.
• Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
• Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
• Optimized supply chain management for improved inventory control and reduced waste.
• Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
• Promoted a positive work environment by fostering open communication channels among staff members.
• Trained staff on best practices in food handling and sanitation procedures.

• Evaluated event planning services and analyzed associated costs.
• Attended and actively participated in industry events to stay informed on trends and best practice
• Engaged in regular communication with clients to ensure timely resolution of service-related concerns.
• Collaborated with team members to fulfill project requirements and develop effective solutions.

• Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules
• Maximized team performance by encouraging, training and disciplining employees
• Increased sales performance by 6% and by 10% over the previous year
• Limited financial discrepancies, reviewing and approving billing invoices and expense reports

• Monitored multiple databases to keep track of all inventory.
• Extended existing customer relationships through extensive communication and tried and true
• Prevented store losses using awareness, attention to detail
• Oversaw the opening and closing of the store, which included reconciling cash drawers and making bank deposits.
• Successfully interacted with customers and retail buyers to expedite orders.
• Took special orders in person and over the phone to generate $5,000 of additional revenue.

• Event captain and coordinator for all packaged events.
• Working with event sales team.
• setting up and working with a third party hosted event planner for the client.
• In control of the servers, bartenders, and working with the chef to make sure the food was presented to the parties on time.
• responsible for a written review to send the sales team about each event.

• Executed event planning and coordination for on-site and off-site events.
• Sourced and evaluated vendors to meet client requirements.
• Conducted thorough research on prospective clients to enhance market outreach.

• Coordinated case management processes to enhance workflow efficiency.
• Assisted attorneys in preparing for court hearings and trials through thorough research.
• Organized social events within the firm that fostered positive relationships among team members.

• Delivered exceptional customer service, ensuring a positive dining experience for guests.
• Trained new servers on menu items, service protocols, and restaurant operations.
• Maintained cleanliness and organization of dining area to create an inviting atmosphere.

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• Delivered exceptional customer service, resolving inquiries and enhancing shopping experience.
• Managed inventory levels, ensuring product availability and minimizing stock discrepancies.

• Developed persuasive sales pitches to effectively engage potential customers in residential areas.