Michael Sam
Noblesville
Summary
Results-oriented team member with expertise in delivering solutions across diverse industries, including retail and insurance. Led teams to achieve sales goals, managed conflicts effectively, and ensured timely task completion while accommodating multiple priorities. Committed to continuous learning and maintaining a strong focus on detail.
Overview
14
14
years of professional experience
Work History
Multi-Unit Manager
T-Mobile
Noblesville
03.2024 - Current
- Managed daily operations across multiple retail locations.
- Trained and developed staff on customer service techniques, enhancing team skills and service quality.
- Collaborated with teams to enhance store performance and implement effective sales strategies, driving revenue growth.
- Resolved customer issues to improve overall satisfaction and retention.
- Analyzed sales reports to identify trends, informing operational improvements and strategic decision-making.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
Medical Assistant
Community Health
Indianapolis
01.2021 - 02.2024
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated patient scheduling and appointments, enhancing patient flow and minimizing wait times.
- Prepared examination rooms and ensured cleanliness and organization.
- Administered medications and injections under supervision of physicians.
- Collected laboratory specimens and performed basic diagnostic tests.
- Addressed patient concerns and inquiries, fostering trust and improving patient satisfaction.
- Maintained cleanliness and organization of examination rooms, ensuring readiness for patient care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Retail Store Manager
TCC
Indianapolis
05.2018 - 02.2023
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and supervised team members on customer service best practices.
- Oversaw inventory management and conducted regular stock assessments.
- Coordinated promotional events that enhanced customer engagement and contributed to increased sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Developed and implemented strategic marketing approaches that resulted in higher company sales.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Set weekly and monthly sales goals for staff to ensure accountability and track performance.
- Conducted regular inventory counts throughout the year to maintain accurate records.
Patient Service Representative
Carle
Champaign
09.2016 - 01.2018
- Managed patient scheduling and appointment confirmations, enhancing patient access to care.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between patients and healthcare providers, ensuring clear information flow.
- Maintained accurate patient records in electronic health systems.
- Educated patients on available services and treatment options, empowering informed healthcare decisions.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Basketball Player
ABA
Indianapolis
07.2012 - 03.2016
- Collaborated with teammates to create strategic game plans that enhanced overall team performance.
- Analyzed opponent performance to inform tactical adjustments during games.
- Participated in rigorous training sessions to enhance physical fitness and skills.
- Led by example on and off the court, mentoring younger players to improve their skills and confidence.
- Communicated clearly with coaching staff regarding player performance and feedback.
- Respected team dynamics by fostering a supportive and positive environment.
- Adapted quickly to changing situations during games, showcasing problem-solving skills.
- Fostered team spirit by maintaining a positive attitude and motivating teammates during challenging moments.
Education
Bachelor of Arts - Business Administration
Defiance College
Defiance, OH02-2011
High School Diploma -
Lawrence North High School
Indianapolis, IN06-2008
Skills
- Operational management
- Operations management
- Revenue optimization
- Sales growth
- Sales performance analytics
- Inventory management
- Vendor management
- Customer resolution
- Customer engagement
- Customer service
- Customer relations
- Regulatory compliance
- Talent acquisition
- Staff training
- Staff development
- Employee engagement
- Performance evaluations
- Strategic planning
- Operational efficiency
- Operational reporting
- Leadership development
- Team collaboration
- Negotiation
- Effective communication
- Problem solving
Timeline
Multi-Unit Manager
T-Mobile
03.2024 - Current
Medical Assistant
Community Health
01.2021 - 02.2024
Retail Store Manager
TCC
05.2018 - 02.2023
Patient Service Representative
Carle
09.2016 - 01.2018
Basketball Player
ABA
07.2012 - 03.2016
Bachelor of Arts - Business Administration
Defiance College
High School Diploma -
Lawrence North High School