Daniel Higgins
Panama City,FL
Summary
Results-driven Multi-Unit Manager experienced in overseeing high-volume restaurant and retail operations. Achieved sales growth and operational efficiency through strategic planning, team leadership, and hands-on management. Focused on enhancing business performance and fostering strong team cultures to deliver exceptional guest experiences.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Multi-Unit Manager
Pizza by the Sea
Santa Rosa Beach, USA
06.2025 - Current
- Oversee operations for multiple restaurant locations
- Monitored sales performance and implemented growth strategies to drive revenue growth
- Managed staffing, scheduling, and labor cost controls to optimize workforce efficiency
- Trained and developed management teams and hourly staff to enhance operational effectiveness
- Maintained high food quality to meet customer expectations, safety, and brand standards are met
General Manager
Tidal Wave Auto Spa
Panama City Beach, Florida
06.2024 - 05.2025
- Directed hiring, training, and development of staff to enhance team capabilities and service quality
- Administered budgets, labor costs, and operational metrics to maintain financial performance and operational standards
- Oversaw daily operations of high-volume car wash facility to ensure optimal service delivery and operational efficiency
- Promoted high customer satisfaction by addressing concerns and providing quality service
Store Manager
Aldi
Callaway, FL
07.2023 - 06.2024
- Supervised and trained staff, ensuring adherence to company standards and improving service quality
- Oversaw scheduling and labor budgets, optimizing workforce allocation and performance tracking
- Managed store operations, enhancing inventory control and merchandising strategies
Senior Manager / Area Operations Manager / Kitchen Manager
Dave & Buster's
Panama City Beach, Florida
03.2016 - 06.2023
- Oversaw kitchen operations and upheld food quality standards, ensuring consistency and customer satisfaction
- Managed high-volume service operations efficiently
- Led multiple departments and large teams, fostering collaboration and operational synergy
- Advanced through leadership roles over six years, enhancing operational effectiveness
- Oversaw daily operations to enhance guest satisfaction and service quality.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Implemented training programs to develop team skills and improve performance.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Developed promotional strategies to boost engagement and increase customer visits.
- Analyzed operational processes to identify areas for efficiency improvements.
- Collaborated with cross-functional teams to execute company-wide initiatives successfully.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
General Manager
Cracker Barrel
Pearland, Texas
02.2013 - 03.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of car wash and detailing services.
- Managed staff scheduling and performance evaluations for team members.
- Ensured compliance with safety standards and environmental regulations.
- Developed customer service strategies to enhance client satisfaction.
- Coordinated inventory management for cleaning supplies and equipment.
- Led marketing initiatives to promote services and increase clientele.
- Implemented training programs for new employees on service protocols.
Head Supervisor
Pineapple Willys
Panama City Beach, Florida
04.2003 - 01.2013
- Supervised daily operations to ensure high service standards and customer satisfaction.
- Trained staff on food safety protocols and operational procedures for efficiency.
- Coordinated team schedules to optimize labor resources during peak hours.
- Managed inventory levels, ensuring timely replenishment of supplies and equipment.
- Oversaw quality control measures to maintain food presentation and taste consistency.
- Implemented training programs to enhance employee skills and performance standards.
- Maintained a clean and organized work environment according to health regulations.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Assisted in the recruitment process by conducting interviews with potential candidates.
Education
JR Arnold High School
Panama City Beach, FloridaSkills
- Multi-Unit Operations
- Restaurant Management
- Operational management
- Revenue strategy
- Labor cost management
- Budget administration
- Inventory Management
- Operational efficiency
- Training & Development
- Staff development
- Team leadership
- Team management
- Guest Experience
- Problem solving
- Inventory management
Certification
- Servsafe Certificate
Timeline
Multi-Unit Manager
Pizza by the Sea
06.2025 - Current
General Manager
Tidal Wave Auto Spa
06.2024 - 05.2025
Store Manager
Aldi
07.2023 - 06.2024
Senior Manager / Area Operations Manager / Kitchen Manager
Dave & Buster's
03.2016 - 06.2023
General Manager
Cracker Barrel
02.2013 - 03.2016
Head Supervisor
Pineapple Willys
04.2003 - 01.2013
JR Arnold High School