Brittany Grecco
Shawnee
Summary
Multi-unit pawn and retail operations executive with 18+ years of experience leading high-volume, asset-based retail environments. Proven expertise in operational turnarounds, inventory control, compliance management, audit readiness, loss prevention, cash handling, team development, and KPI-driven business strategy. Recognized for transforming underperforming locations into profitable, compliant, customer-focused operations while maintaining strict regulatory and financial standards.
Overview
16
16
years of professional experience
Work History
Multi-Unit Manager
FirstCash
01.2017 - Current
- Directed operations across multiple high-volume pawn retail locations with full accountability for sales, profitability, compliance, staffing, and operational execution.
- Led operational turnaround initiatives for seven underperforming stores through revised SOPs, enhanced inventory auditing, KPI tracking, and leadership restructuring.
- Implemented weekly inventory audit processes that significantly improved compliance accuracy and eliminated shrink-related losses.
- Maintained strict cash controls through enhanced balancing procedures, management oversight, and operational accountability resulting in consistent over/short accuracy.
- Oversaw hiring, onboarding, coaching, corrective action processes, and leadership development for store teams in fast-paced retail environments.
- Analyzed sales performance, forecasting trends, and budget metrics to drive revenue growth and operational efficiency.
- Managed regulatory compliance initiatives including internal audits, security protocols, CCTV review processes, and state compliance standards.
- Partnered with leadership teams to improve customer experience, de-escalate high-risk interactions, and strengthen retention and operational consistency.
Center Director
ACE Cash Express
01.2016 - 01.2017
- Managed daily financial and operational activities within a high-volume retail financial services environment.
- Drove sales growth through operational leadership, customer relationship management, and performance accountability.
- Maintained compliance with company procedures, cash handling standards, and regulatory requirements.
- Coached and developed team members while improving service quality and operational execution.
General Manager
Cash Pawn
01.2010 - 01.2016
- Directed all aspects of pawn retail operations including inventory control, customer service, lending activities, and team leadership.
- Managed high-value merchandise intake, valuation oversight, collateral tracking, and retail merchandising strategies.
- Ensured operational compliance with financial regulations, company standards, and audit procedures.
- Led store performance initiatives focused on profitability, shrink reduction, and customer satisfaction.
Education
Flour Bluff High School
Corpus Christi, TXSkills
- Multi-Unit Operations
- P&L Management
- Inventory & Asset Control
- Internal Audits
- Regulatory Compliance
- Cash Management
- Shrink Reduction
- Operational Turnarounds
- Sales Forecasting
- Team Leadership
- Training & Development
- Customer De-escalation
- KPI Performance
- Risk Mitigation
- Retail Operations Strategy
Additional Value - Summary
Experienced in high-risk retail operations, asset-based lending environments, operational recovery strategies, fraud prevention, employee accountability systems, and customer conflict resolution. Advanced operational knowledge in KPI reporting, inventory accuracy initiatives, compliance execution, and retail leadership development.
Executive Profile - Summary
Multi-unit pawn and retail operations executive with 18+ years of experience leading high-volume, asset-based retail environments. Proven expertise in operational turnarounds, inventory control, compliance management, audit readiness, loss prevention, cash handling, team development, and KPI-driven business strategy. Recognized for transforming underperforming locations into profitable, compliant, customer-focused operations while maintaining strict regulatory and financial standards.
Timeline
Multi-Unit Manager
FirstCash
01.2017 - Current
Center Director
ACE Cash Express
01.2016 - 01.2017
General Manager
Cash Pawn
01.2010 - 01.2016
Flour Bluff High School